The Range, Kidderminster Reviews Summary

Product Variety and Availability

Pros:

• "It has a good range of craft items for both children and adults and covers weddings and birthdays."
• "Whatever you need The Range will probably stock it."
• "This is very good place for everyone, lots of things for you to buy."
• "Huge variety of stock- has almost everything you could possibly need and at reasonably good prices."
• "The range is a surprising little jewel... there are some really excellent treasures to be found at awesome prices."
• "The best range, it's massive, not over filled and oppressive like other smaller branches, you can spend hours in there."
• "A wide range of household items, furniture, wallpaper, paint, tools, lighting, bedding, pets, garden and so much more."

Cons:

• "Went to day for disposal overalls, they don't sell them, they will have to change their slogan, I needed it but they didn't sell it."
• "Its busy as its close to Christmas but I must say their Christmas selection was poor and quite overpriced."
• "Not what it once was, questionable quality on many items."
• "Almost no fabrics for sale any more at this store."
• "I like The Range for its good value but it is very frustrating when you see something on their website they don't have in store."
• "Having visited twice recently, I've twice declined to purchase items because they were not individually priced & the prices on the shelf were much lower than the prices I was charged at the till."
• "Went to look at a garden table but quality was poor, tiles on top are stuck down with small pieces of double sided tape!"

Customer Service

Pros:

• "He was helpful, polite and pleasant. A credit to your store."
• "Found what I was looking for. Then at the till I was given exemplary service by a member of staff."
• "The staff were friendly and very helpful."
• "We were helped in our choice by Grace, who was extremely helpful, this resulted in the purchase of a the 5 piece Sardinia Set."
• "Even had a chat with a member of the team and she was lovely, very friendly and helpful."
• "Staff were great and very helpful and polite."
• "The staff were very helpful and cheerful we were taken to any where in the store to find what we were looking for."

Cons:

• "Treated very poorly, Spent a lot of money on furniture and other household items and I mean over £2000 to be called a liar, spoken to like rubbish and won't be shopping there again."
• "A few very grubby looking mattresses were on display but do you think there was a member of staff in the vicinity? The answer is no."
• "Bad customer service, had 2 pairs of the same curtains faulty and missing parts inside the curtain pole box."
• "Find the customer service quite poor in this store."
• "Staff were useless and didn't have a clue."
• "Extremely rude & unprofessional!!!"
• "She called the supervisor who was completely miserable and rather curt."

Store Layout and Cleanliness

Pros:

• "Big store. Spacious even when busy. Shelves tidy and generally well organised."
• "The store was clean and organized."
• "Nice place with plenty of home&decor items. Clean toilets and coffee shop."
• "Lovely store with layout easy to find things."
• "Very large store that sells furniture as well, a bonus that I did not expect. Huge amount of variety."
• "Better than merry hill store as you feel cramped up in the isles when browsing items... kiddy has a lot wider isles and you don't feel trapped in the isles."
• "Large store with huge range of different products to choose from."

Cons:

• "Whole Cafe area needs a good clean and updating."
• "Not the out fluid to walk round ie aisles tend not to line up or have a pattern to walk round to easily cover the whole store."
• "The range is always lovely. Can be a little bit difficult to navigate sometimes as items aren't always where you would expect them to be."
• "I found it very difficult to navigate around and so it appears dos the staff."
• "Shop great but parking a nightmare, gridlocked!"
• "It's a warehouse. I found it very difficult to navigate around."
• "Nice to shop here only trouble is that they put big boxes in the aisles and if you have a pushchair or a wheelchair you CAN NOT get around the store very well it is almost impossible so much so that I will NOT be coming back again soon."

Pricing and Checkout Experience

Pros:

• "The prices for artists materials are extremely good and the range wide."
• "Good prices on most things."
• "The prices are very good."
• "Prices are also good for value."
• "Excellent range of products, well displayed, well priced."
• "Tills effectively manned, no queues, served quickly."
• "Free parking available for up to Three hours so plenty of time to browse."

Cons:

• "The tills are an absolute joke. I have never known tills like them they have no conveyor belt."
• "The girl at checkout... could not look at me or tell me how much I spend."
• "Got home realised they had charged £8.75."
• "Purchased a throw today and when paying, found it was a £1.00 dearer than the price ticket on the display shelf."
• "Good store but always seem to find a lack of bar codes when waiting at checkouts which delay the queue."
• "Always problems with incorrect prices on tills too or items not priced on shelves."
• "On the 2 most recent visits the queueing at the till was ridiculous."