Carmaster Harrogate, MOT, Car Repairs, Servicing, ADAS Calibration Reviews Summary

Customer Service

Pros:

• "All staff that I spoke to were friendly even though they were clearly busy which I appreciated."
• "The staff were extremely friendly and helpful."
• "Excellent customer service every time, professional, knowledgeable, really good diagnostics, sound advice, accurate quotes and fair pricing."
• "The customer service from this place is great, they were always friendly, took time to explain what was going on and very patient."
• "The staff are very courteous and make you feel at ease due to their professionalism."
• "Really personable and friendly staff with a clean and welcoming reception area if you wanted to wait for your vehicle."
• "Really happy with their communication with me while my car was in the garage."

Cons:

• "Charge me nearly £800 to change the power steering belt said need the tensioner, collect the car, once I’ve got home I couldn’t open the bonnet, call them and they said it was broken before (lie, they worked on the car) once I managed to open the bonnet the coolant was empty. Very bad attitude and service, total rip off."
• "When handing back the keys for the courtesy car, which was at an extra cost, I was accused of scratching the wheel arch, which was eventually dismissed."
• "Has to be one of the worst customer non centric organisations I have dealt with."
• "Sorry Rebecca to say that, but you are a big liar."
• "If you love your car don’t take it there. Day time rubbery."
• "This garage doesn’t not even deserve one star. It is the worst garage ever."
• "I don't recommend this place. I've had two jobs done on my car done here and each time the results have been less than satisfactory."

Quality of Work

Pros:

• "Impressed by the standards of facilities / equipment and the highly skilled / trained team."
• "Carmaster have looked after both my classic car and modern cars for some 10 years. Excellent reliable service."
• "Informative, full explanation of all work undertaken and why, attention to detail, reassuring as well as educational."
• "They are always honest with their appraisal, thorough and clean with their work and competitive on price."
• "Very slick and efficient service. Booked us in over the phone straight away, allowed me to drop off 30 mins later, repaired our car quickly, washed it and gave it back all in 24 hours."
• "They were fantastic explained what had gone wrong and went the extra mile to test my engine to fix the fault within a few hours."
• "Carmaster have achieved repairs that other Garages failed with."

Cons:

• "Beneath the polished veneer, there's not a lot going on."
• "They charge for even diagnosing the problem of a car - I paid £50 just for them to tell me what was wrong with my car."
• "They give you an initial quote for work needing to be done that is competitive but then tell you that there is more that needs to be done pushing up the quote amount."
• "It's rip off they charged me £90 just to look at it."
• "Carmaster confirmed that the performance was lacking, but offered no reason."
• "50 quid for wheel alignment is taking the proverbial."
• "They did a £660 repair on my car, did 5 miles still doing the same thing, they had it for 6 weeks."

Value for Money

Pros:

• "All this was free of charge, what an amazing service."
• "Good value for money."
• "Saved almost £50.00 on two tyre deal."
• "I've used Carmaster for the last 4 years and always been very happy with their helpful, quality service at a reasonable cost."
• "Very fairly priced too."
• "They charged me less than their estimate because the job was easier than they'd thought."
• "Good value for money and a very prompt service means that I will definitely be a returning customer."

Cons:

• "They did send me a follow up £20 fishing technique voucher through the post for a return visit, but I definitely won't be taking the bait..."
• "They charge you not even double or triple, they charge more than that."
• "The quote I got from them for replacing the engine mountings was around £200 more expensive than a volvo specialist in North Yorkshire, and around £100 more expensive than a Volvo specialist in West Yorkshire."
• "They use the fishing technique."
• "I think Carmaster used to be better a few years ago, now, it is absolutely terrible."
• "I was told that to look deeper, I would have to take the car back for investigation, even though I had just paid £99.00, for an investigation that told me nothing new about what the main concerns I took it in there for."
• "I went in for a funny noise in my car and paid for work to be done to fix it and it came back to me with the noise still there!"

Additional Benefits

Pros:

• "Even got a complimentary tin of carmaster travel sweets for my journey home 👌🏻."
• "Upon collection of the car there was a gift of a tin of travel sweets, which is a lovely touch."
• "I even got a free bottle of hand sanitizer. Highly recommended."
• "Also I got a free box of Jelly Babies, which was nice."
• "Also got a free car wash and a tin of boiled sweets for the car. Amazing service."
• "The tin of sweets in the car were nice touch!"
• "Really positive experience with them, issue with my car whilst visiting family (loud rattling when idling), they fitted me in 1st thing next day, diagnosed the problem and fixed it along with a couple of other problems to make the car safe to drive and all done by lunchtime."

Cons:

• "You can't park when you drop your car off either, it's so busy with cars left right and centre."
• "Reception cover is poor."
• "They diagnose wrongly."
• "I have made sure that our company never use them again."
• "They did send me a follow up £20 fishing technique voucher through the post for a return visit, but I definitely won't be taking the bait..."
• "They use the fishing technique."
• "I think Carmaster used to be better a few years ago, now, it is absolutely terrible."