Intelligent Autoelectrics Reviews Summary

Customer Service

Pros:

• "The customer service at this garage was also impeccable from the work delivered down to the reception team."
• "Really great customer service. Kept me up to date all through the day and even went above and beyond to help me resolve my mechanical issue."
• "They kept me informed and kept apologizing for the delay."
• "Great communication from all staff with updates etc."
• "The staff were very professional, helpful and friendly, I would definitely recommend this company, they even kept me informed of the cost and asked before continuing with the work required."
• "Many Thanks Chris & the team for going the extra mile to resolve my issue and delivering the car back to me, great service, would most definitely recommend."
• "We had Intelligent Auto - Electrics recommended to us by the AA and we are really glad because not only the work they carried out was excellent but their customer service was faultless throughout."

Cons:

• "Also, after the initial phone call, I then had to start to chase them for updates, but in fairness this did improve after the first week."
• "However, I think that they are victims of their own success as I suspect they had so much work, my car was not a priority."
• "I didnt speak to one mechanic at all through the whole process so I couldn't ask or question about the problems or solutions or get advice."

Technical Expertise

Pros:

• "These people understand car electronics and interpreting what the codes mean. Not just replacing an item because the fault code says that."
• "Kris correctly diagnosed fault remotely and resolved a 4 day non start situation."
• "The team at Intelligent Autoelectrics were very friendly and knowledgeable, diagnosing an ABS fault on my classic bmw correctly and fitting the new part quickly."
• "Had issues with two vehicles that were not bringing up faults on code readers, one I’ve 'put up with' for two years, dropped it into IAE and within 20 mins the problem was diagnosed."
• "The fault was diagnosed and repaired within just a few hours, thanks to the expertise and meticulous methods of the guys at Intelligent Autoelectrics."
• "Where others failed Intelligent Auto-Electrics sorted out a long standing electrical issue on my van."
• "Kris got me out of a tight spot when my Porsche Cayenne started displaying multiple electrical faults."

Cons:

• "took my car in morning as my boot light kept coming. it took them all day and costed £40 to say could be sensor latch which i already new."
• "car was off road for 4 weeks, ended taking from there had recovered to another garage (after id drove it to them) repaired in 48 hours including ordering part."

Value for Money

Pros:

• "Brilliant! Car wouldn't start due to being left standing... Kris made the best and cheapest (free) suggestion which worked!!! Couldn't fault it!!"
• "Had a quote from vw for £3500 to fix a DPF problem, removed vehicle from VW and these guys fixed it for a fraction of the price."
• "The job cost a fair bit less than the Mercedes main dealer which was a bonus."
• "I was pleasantly surprised by the price too."
• "Top class service and good value prices to completely overhaul the Electrics on my 5 Series BMW Estate."
• "Very reasonably priced and great friendly staff."
• "Intelligent A E has been real value for money and peace of mind for me."

Cons:

• "Nothing comes cheap these days so when the work conducted came to the value of my 2010 car I was shocked."
• "I believe this company to be a perfect example of getting ripped off for something you have limited knowledge with."