Vue Cinema York Reviews Summary

Seating Comfort

Pros:

• "Recently refurbished and all cinemas now have reclining seats!"
• "Comfy spacious recliners!"
• "The screen that we were in had very comfortable and roomy reclining seats which were great."
• "Seats are comfy and the VIP seats are only a couple of pound more which is good if you want to upgrade."
• "Every chair is a spacious, leather recliner allowing you to sit back and become lost in the world of the film."
• "Very comfortable seating. Usual range of pick and mix, plus chocolate and alcoholic and ordinary drinks and Ben and Jerry's."
• "The seats are massive with loads of space and legroom and they recline electronically with the press on hold of a button."

Cons:

• "The seats were comfortable although there wasn't a lot of leg room."
• "Reclining seats have no option for sitting upright which was a bit odd!"
• "The VIP seats are uncomfortable, they don't have lots of legroom."
• "Paid the extra for VIP seats, but because the incline of rows of seats isn't great and you get someone overly tall sat in front of you, watching the movie is impossible."
• "Seats are very uncomfortable for a 5ft 2inch person who does not like lying down to watch a film!!"
• "The seating is level instead of sloped, so if anyone tall sat in front you'd be out of luck."
• "Seats are old and worn out. They are almost on the same height, so if there is a tall person in front of you it will block partially your view."

Staff and Service

Pros:

• "First time we have visited the vue after the refurbishment the recliners are awesome they were so comfortable had a great relaxed evening staff very helpful really impressed great price to, plenty parking."
• "Friendly staff and clean toilets as well."
• "Great assistance offered though not required this time but such great staff there last night and on every occasion we have visited."
• "The staff were lovely to my children."
• "Staff pleasant as well."
• "Cannot fault his customer service!"
• "Staff were friendly and the whole process of getting through to the film, buying popcorn/drinks, etc went smoothly."

Cons:

• "Disappointed, hardly any staff on duty queues for refreshments & tickets in the same place - only 2 tills open."
• "Bad experience, first half of film spoilt by very noisy kids (12 or 13), no parents in sight. Vue staff approached twice but they did nothing about it."
• "1 staff member a bit rude."
• "Had a bad experience with staff at the cinema today."
• "Marked it down a star as the customer service isn't that great at times."
• "The whole situation was incredibly awkward and honestly rude."
• "Staff were so bad."

Cleanliness

Pros:

• "Everywhere spotlessly clean."
• "Wheelchair accessible parking and entry."
• "Luxury seats, clean throughout and clean toilets."
• "Toilets were immaculate."
• "The whole complex is clean, tidy."
• "The place was clean throughout."
• "They are always amazingly clean."

Cons:

• "Walked into the theatre to find it had not yet been cleaned, so we ended up sitting down on dirty seats."
• "The toilets always have a strange smell here too...not sure why."
• "However the public toilets were a sham. The male toilets were covered in a thin layer of liquid."
• "Toilets had a terrible smell. Half the hand driers not working."
• "Wasn't exactly clean though as popcorn was everywhere all over the counter and floor in the foyer, bit of a mess really."
• "Visited yesterday vile smell of sweat, wet dog some other odours I don’t dare try to put names to."
• "The main corridor to the cinema halls overwhelmingly stenches of urine from both sets of toilets, and no toilet paper provided."

Value for Money

Pros:

• "The tickets are very affordable."
• "This Cinema is cheap (£4.99), without feeling it."
• "Very cheap but good value for money with tickets around 5 pound but offering 4K and Dolby Surround sound, all the latest films are not to be missed here."
• "At £2.49 each I feel it was definitely worth going."
• "At £5 a ticket Vue cinema is the obvious choice."
• "The value for money is excellent."
• "Now that the price per ticket has been dropped to £4.99 per movie at any time Vue has become more appealing."

Cons:

• "Food is pricy but the drinks are scandalous!!!!! Almost £5 for a regular sized coke with no refills allowed."
• "Food is ridiculously priced though £6 for a crappy hotdog."
• "Food and drink are extortionate prices as usual."
• "Tickets have a fair price, but popcorn and other snacks are very expensive."
• "£3 for a bottle of water! Puts me off going when they want to rob you for buying food and drink off them."
• "Snacks were very expensive. Almost £30 for 2 popcorn, 2 drinks and 2 packets of sweets."
• "Absolutely ridiculous prices for food and drink."