Vue Cinema Swansea Reviews Summary

Seating

Pros:

• "Always preferred Vue as the seats are stepped so you do not have to worry about watching the person in fronts head."
• "Great view from every seat thanks to well tiered rows."
• "All screens have seating for wheelchair users and carers."
• "The seats are comfortable and the way they are stepped means that even if you get someone tall sat in front of you it doesn't matter."
• "These premier seats are incredibly comfortable with extra leg room."
• "The extra comfortable seats are generally worth it."
• "I found the seats very comfortable and you're not staring into the back of someone's head."

Cons:

• "The state of the seats are absolutely appalling and popcorn left over them tells me they do not sanitise them let alone clean them properly."
• "The seats is too old and dirty."
• "Comfortable seating but occasionally left unclean or wet."
• "The seats were dirty."

Staff and Service

Pros:

• "To their credit the staff were very quickly dealing with everyone."
• "The staff are friendly and helpful."
• "Staff always pleasant and helpful."
• "Staff were super friendly - from the Covid pass check, to the sales point, to the person cleaning the auditorium."
• "Staff were very friendly and helpful."
• "Staff very friendly and helpful, although could do with more people serving behind the counter."
• "Staff are incredibly helpful, wanting to make your time in their cinema special."

Cons:

• "No staff smiled or directed us to when we needed to go."
• "Not a very welcoming, the staff on the tills serving came across like they didn't want to be here."
• "Staff are very slow too, there doesn't seem to be any motivation."
• "Absolutely shocking customer service from staff on counter & manager herself."
• "The staff on the tills serving came across like they didn't want to be here or didn't really care for the customers."
• "Zero customer service. Very disappointing."
• "Yelling staff!"

Facilities and Cleanliness

Pros:

• "Vue is positioned right of of a main road making access extremely easy by car as well as multiple carparks in the area."
• "This Swansea cinema has plenty of car parks near by."
• "The screen and seats were very clean."
• "The place is very clean and tidy."
• "The toilets are clean, and the queue for food and drinks which wasn't too long."
• "Toilets were clean."
• "The cinema is clean and looks well looked after."

Cons:

• "The state of the seats are absolutely appalling and popcorn left over them tells me they do not sanitise them let alone clean them properly."
• "The seats is too old and dirty."
• "The toilets needed some attention are were not acceptable."
• "The toilets are small, inadequate, dirty and not looked after, no loo roll."
• "Cinema was dated and dirty. Some seating was ripped and the foam was falling out."
• "The second lost star is for the cleanliness, it has really let itself go and last twice I have been here has had a strong smell of urine/ammonia."
• "When my partner came out of the loo's she said that they were absolutely filthy, dried blood all over the toilet seat."

Value and Pricing

Pros:

• "Also prices are really good, only paid a fiver for our seats and they were comfortable."
• "Good deals on popcorn, hotdogs, drinks etc."
• "Someone in charge at Vue obviously has their head screwed on. All cinema tickets are now £5."
• "Assigned seating in typical theater seats. Prices are cheap (£6) and you buy your tickets at a kiosk across from the concession stand."
• "Cheap tickets - makes it affordable for a family to go to the cinema without it costing a fortune to watch a film."
• "They always have affordable tickets and food/snacks."
• "It's a bargain at £5 a ticket too so will be coming more often now the price has been lowered."

Cons:

• "The food is what you’d expect from any cinema, nacho cheese is mediocre and never enough, ice cream is way too overpriced."
• "The down point is the stupid prices for snacks £2.85 for a bottle of water and £3.99 for some smarties."
• "Snack food is incredibly expensive."
• "Super expensive food, especially for the sweets."
• "Prices of confectionery items are way over inflated. It should not cost nearly 4 quid for a bag of m&m's."
• "All confectionery and food is well over priced."
• "Vue seriously need to look at what they charge for food."