Airport cars & Brumtaxi Reviews Summary

Service Quality

Pros:

• "Booked airport transfer online, great service, kept in contact with me as my flight was delayed."
• "So impressed with this service!! We would most definitely use again; our flight time was changed and without any fuss and at no notice they changed the pickup time."
• "They even rang me back to say the job had been completed."
• "The driver was attentive and ensured all passengers were comfortable."
• "The customer service is super and the guys are friendly and always available to help out."
• "Corporate booking of multiple pick-ups and drop offs and all went very smoothly with no issues at all and great customer service!"
• "Great communication. Rang to advise he was here."

Cons:

• "Verry minimal with info, and customer service was verry poor,,, Didn't use this company in the end as they hung up the call after i apologised for calling as I didn't know it was an airport only service."
• "Arranged a pick up at Birmingham airport to go to Nottingham. The driver wasn't waiting in the terminal and when I messaged to say i was ready he didn't reply."
• "Rang for a taxi and was told a 20-25 minute wait (which was fine). 45 minutes later no taxi, phone went through to voice mail four times. An hour later finally gave up. Still have heard nothing."

Driver Professionalism

Pros:

• "The driver (Nadeem) was extremely helpful and when I needed a second pick up, early the next day, I was able to organise this without difficulty."
• "Driver friendly and professional and helped with heavy luggage loading."
• "Naz, our driver was incredibly professional. Our fight was delayed by an hour, he waited for us and we through regular text updates got our taxi smoothly."
• "Naz was the perfect taxi driver: prompt, polite, professional."
• "Driver arrived exactly on time (having been 10 minutes early and waited around the corner) and was friendly and professional despite the early hour of the morning."
• "Our driver Naz was on time and great at communicating with me regarding pick up point. He was friendly, courteous and very safe driver."
• "The driver was very friendly, overall outstanding service driver was on time and kept track of my flight even sent me a message to remind me the night before."

Cons:

• "Overall the service was prompt and efficient. However, as it was a very early pick up, we were very concerned about the apparent tiredness of our driver."
• "When we arrived in Nottingham the bill was £8 more than was quoted as a maximum and because I only took out cash to pay I didn't have enough."

Vehicle Quality

Pros:

• "Car in perfect condition."
• "Lovely clean and comfortable car, and Tariq was a gentleman."
• "The car was so clean and such a professional service."
• "Car was immaculate and comfortable."
• "He drives an immaculate Audi. I would recommend this service highly."
• "The vehicle was comfortable and clean with ample space for my family of 5 with luggage."
• "We travelled in a nice clean vehicle and he was prompt and kept in contact with us throughout the day."

Cons:

• "He had plastic cover for Covid and was wearing a mask."

Reliability and Punctuality

Pros:

• "The taxi driver arrived on time for both departure and pick up. A very good service."
• "Great ride from Birmingham to High Wycombe. Tariq was amazing. He contacted us in advance, was punctual and his car was clean and comfortable."
• "Ordered a pickup from Birmingham Airport, excellent communication and my driver was able to pick me up earlier than planned when I arrived ahead of schedule."
• "Used Brumtaxis several times from Kineton to Birmingham Airport several times and return always been on time and always clean cars never been a problem."
• "Driver arrived early and sent a text the night before confirming time of arrival."
• "Both drivers I have had take me to Heathrow from Birmingham have been punctual."
• "My driver Nadeem did a great job of collecting me on time from the airport. Very punctual and friendly."

Cons:

• "Shamus our driver was fantastic, he called to say he was stuck in traffic and would be about 10mins late for pickup."