Address: 2, penarth road retail park, Penarth, Llandough, Cardiff CF11 8EF, United Kingdom
Phone: +442920702229
Rating: 3.9
based on 153 reviews.
Customer Service
Pros:
"First class customer service experience at Tredz collecting my new road bike."
"James is able to explain and help me figure out issues."
"The staff are always polite and helpful and very knowledgable."
"Jennifer talked me through everything and helped me make a choice that was right for me."
"Great customer service from Nathan and Gareth."
"I was served by Jennifer, what great customer service, she answered all the questions I asked."
"The staff at the Cardiff branch are mostly polite & helpful."
Cons:
"Abysmal service."
"Customer service are appalling."
"Absolutely shocking service from Tredz."
"Avoid this shop at all costs. Customer service is abysmal."
"Customer service basically accused me of causing the damage myself and won’t refund me."
"Phone service is shocking."
"Customer service is horrendous."
Mechanical Service
Pros:
"He even adjusted my brakes just to get it perfect."
"The mechanical work that Gafyn carried out on my bike was top notch and has restored my faith in the Tredz Mechanics."
"Simon in the workshop has been great as well when my mechanical skills fail me!!"
"Gafyn is a superstar. I bought a Boardman from Tredz 4 months ago and the headset seized this week. I took it back today and Gafyn took it apart and sorted it all out for me in 15 minutes. No fuss."
"Went in prepared to buy new bike parts and a full service on a bike that had an issue- was given free invaluable advice and some quick servicing on my gears for free!"
"Had a dodgy front wheel, Tredz got the wheel sorted no problem."
"Took my grandsons bike after purchasing 2 inner tubes and having no luck. They took it to the workshop and fixed with no extra charge."
Cons:
"They had fitted brand new brake pads without phoning me for permission first and then tried to charge me an extra £40 for the new brake pads and extra labour involved."
"Bike was eventually collected, “fixed” returned without being risen tested and same issue was still there, bike collected, assessed “fixed” then returned WITHOUT pedals!"
"The chainguard was loose, which apparently holds the gears in place. He tried to fix it, but the repair work already came apart before I even reached town."
"The front brakes were non existent and the backs hardly worked."
"Also previously they had damaged forks area gauging down to the metal attempting to remove forks, delivered my bike with faulty rear shock, screwing up the sync of my gears."
"They had my new MTB for 5 weeks to solve a creaking problem, they returned it stating the creaking was just the seat in which it clearly was not."
"When the bike arrived I noticed it wasn't selecting gears properly."
Product Quality
Pros:
"The bike is perfect for my daughter and she absolutely loves it!"
"Tredz honoured the new reduced price with no issue and refunded me the difference - very chuffed."
"I’ve ordered a bike worth £5750 and it arrived well packaged with some extra bits to help with the assembly after 2 days!"
"They had exactly what I wanted at a brilliant price and the salesman could not have been more helpful."
"Charlie was great from the first visit, ordering the chosen bike to the shop which arrived on the 2nd day!"
"Got everything i wanted at great prices with a few discounts thrown in as well."
"From start to finish I couldn't fault the team that they have there, they went out of their way to ensure that my bike was looked after and everything was taken care for professionally and in a timely fashion."
Cons:
"Ordered a bike chain broke, derailleur broke, cassette broke, new parts sent out which were wrong parts."
"“Brand new” bike arrived with damage."
"They’ll sell your bike after you’ve already ordered and paid a deposit on it, then offer you an inferior, rubbish bike as a consolation."
"Sold me a faulty product and refused to replace although still under warranty, extremely unhelpful, pushy customer service team."
"Sold a substandard bike, as new, it developed several faults within 6 months."
"Bought an expensive £800 bike and mechanic hasn't been even bothered to do a safety check properly."
"Bought a bike from tredz. Bike frame broke after 7 months paid 6k for the bike."
Staff and Service
Pros:
"Very knowledgeable team, friendly and welcoming."
"People in the shop have always been friendly and the mechanics super helpful."
"Sid in particular I have got to know over the years, and found him to be a very friendly and likeable character."
"Used to live local to the Cardiff store always had a good experience with the Tredz team."
"Been using Tredz for years. Can't fault the staff and nothings ever too much for them."
"Just visited Tredz Cardiff where I was served by Sid who was very knowledgeable and helpful."
"Friendly and polite staff, genuinely cared about getting my bike repaired."
Cons:
"Tredz have now had the bike longer than myself since ownership and being told I may not be eligible for a refund."
"I also had the misfortune to suffer soaken wet feet, as the socks were useless in wet weather."
"They wouldn’t cover it as a warranty!!"
"Stock levels in this place are shocking, wanted new clothing..no chance."
"Very poor service had my bike 2 weeks for first service."
"Sales staff helpful when selling however if you have a problem with bike different story."
"Ordered for collection at store. What a mistake."