Together Dental Broxbourne Reviews Summary

Customer Service

Pros:

• "The receptionist was reassuring and found an appointment that day."
• "The staff are friendly and helpful going above and beyond to fulfil your every need."
• "Always Pleasant and friendly reception staff.. My dentist Sean, who I have had for years, is always patient with me, as I am a bit of a nervous patient."
• "The receptionists are professional, friendly and always accommodating."
• "Also a special mention about the ladies on reception who are always helpful."
• "Our visit to the dentist today was everything I expected and more, friendly staff greeting us upon entry, seen on time, a friendly welcome from the dentist and nurse."
• "Both the reception staff & dentists are friendly & helpful."

Cons:

• "Treated like a second class citizen as I am an NHS patient that they clearly do not want."
• "I barely ever leave reviews especially bad ones, but this time I feel like I have too, I am now changing to another private dentist as this one just wants to shaft you, for doing absolutely nothing, customer service (receptionists) shocking."
• "Registered patient for years I was late for 5 minutes due to parking up in their complicated car park been told by receptionist I was actually late by 6 minutes not 5 minutes refused to be seen for the rest of the day asked to be booked again very rude and unhelpful other patients was there couldn’t believe it health suppose to be priority but together dental runs like a shop very uncaring"
• "Dreadful service no one at reception explains what’s happening and that you have to pay for something that wasn’t needed."
• "Took 45 minutes to get thru. And when I did the phone staff were exceptionally rude."
• "The receptionist today was pretty rude and unhelpful to be honest."
• "I was 15 minutes late due to traffic. Yet on a Friday the staff up and leave at 4pm...... Maybe 1/4 of my monthly salary on private dental care was not enough for them to stick around."

Dental Care Quality

Pros:

• "A brilliant dental experience. Thank you Anjali for your professional advise and treatment plan."
• "I have seen Chrisoula for many years she is very professional, kind and understanding and so so good at her profession and I wouldn't want another dentist."
• "Sean talks you through everything, he explains everything in such basic terms."
• "Really happy with the service and especially Dr. Stratos who has been very helpful with my implant situation."
• "The dentist was brilliant with my very distressed and anxious daughter."
• "I had treatment today by dentist Ehsan and Lily who were both very kind helpful and professional."
• "Always an excellent experience at Broxbourne Dental Care - prompt, polite reception; wise advice and clear explanations from top-notch dentists."

Cons:

• "Paying customers expect the best service, so why was it not given. Hygienist brilliant but front end poor."
• "Awful, simply awful all round and the practice manager should have taken steps BEFORE this hygienist did people harm."
• "I have been told that this will be paid back, but no refund to date."
• "I had composite bonding on 2 teeth. Within in 3 months I had to come back as they had both discoloured or stained."
• "I have been attending here for 20 years and they have never ever seen me on time."
• "The practice has changed since Together has taken over, I choose to go private however I feel that when I’m in the chair I receive excellent work from the practitioner the problem is that if you need follow up work you go to the back of the queue that is usually weeks away."
• "If it was possible to give zero or negative stars I would. This was by far the WORST experience I’ve ever had at a dentist."

Professionalism and Expertise

Pros:

• "I would highly recommend her. Thanks Jonathan."
• "Sean goes above and beyond to ensure I feel confident."
• "Chrisoula did an amazing job, an invisible repair on my front teeth."
• "Sarah is the best dentist I've ever had."
• "Me and my family been going to Broxbourne dental care for years can’t praise Suella and her team enough. always very professional first class service."
• "He talked to me throughout my procedure taking great care to explain what he was doing."
• "Soula is the best dentist on earth."

Cons:

• "I booked am appointment to have my false tooth cemented back in and was charged £60, its normally £30."
• "But then I was charged £25 as the dentist polished them!"
• "Very good care but it comes at a price. I was shocked at the £57 I paid for a recent hygienist appointment."
• "I hadn’t asked for them to be polished, the dentist just did this."
• "I did complain and have been told that this will be paid back."
• "I will be making a formal complaint as I’m disgusted that the receptionist says they’ve had numerous companies about this hygienist but still booked patients in with her."
• "If I could leave no stars i certainly would have. My partner phoned today to get my daughter an appointment... they didn't seem to care in the slightest."

Comfort and Patient Care

Pros:

• "They all just seem to have so much time, patience & really do genuinely care about their patients."
• "She puts me at ease as soon as she says hello!"
• "Don't know why the other reviews are bad. I have nothing but good experiences there...not many can say that about a dentist. Excellent customer service from both dental practitioners and reception...My whole family goes to Broxbourne dental care. Would recommend it in an instant."
• "I hate the dentist at the best of times but Soula always puts me at ease and gives first class treatment… thank you Soula for all your help, encouragement and support."
• "Very friendly, efficient, covid-safe."
• "Excellent practice Dr Ehsan is amazing!! My mum had her tooth extracted and he did amazing job in looking after her."
• "The procedure was quick and painless from start to finish with both Dentist and nurse reassuring me throughout."

Cons:

• "I have just completed 8 months of braces fitted by Shivani"
• "I visited this week to continue some treatment and ended up unexpectedly having to have a wisdom tooth pulled."
• "They also have good measures in place in terms of cleanliness during the current pandemic etc."
• "All that I have had done with Broxbourne dental has been more of a pleasure than a pain."
• "So glad I chose to come here. Would recommend to anyone."
• "Was very impressed by the helpful staff and they made me feel comfortable straight away letting me know what was going on and informing me of my options as we went along, very caring and open."
• "Our visit to the dentist today was everything I expected and more, friendly staff greeting us upon entry, seen on time, a friendly welcome from the dentist and nurse."

Value and Pricing

Pros:

• "Although I moved from the area I still use this dental practice as a private patient because it’s so good and reasonably priced compared to my options in London."
• "I was totally satisfied with the outcome and not only would I use them again but would happily recommend them."
• "We can't recommend this practice highly enough. Thank you, we will be your regulars from now on."
• "I have used this dental practice for many years, I have found Soula (My dentist) to be Professional, Polite and Providing a Very Friendly Service - 'Well Done'"
• "THE BEST DENTISTS IN BROXBOURNE.!!!"
• "Stratos will always be my first dentist of choice."
• "Stratus and Julie are very professional."