Loaf Reviews Summary

Customer Service

Pros:

• "Both Pete and Maya were super friendly, helpful & informative, providing excellent advice without sales pressure."
• "The best customer service I’ve ever experienced!! So kind, patient and helpful."
• "Staff at the Solihull store, especially Rosie, were lovely, attentive, patient, and so helpful."
• "First time in Loaf… Fabulous experience, Moriam and another lady were both amazing, super friendly and knowledgeable."
• "Thank you to Erika and the whole team for all of their help in Solihull yesterday. Such a lovely shopping experience, even the kids love it!"
• "Erika helped me in the Solihull store and Antony in customer service both friendly and knowledgeable and went that extra mile to help me."

Cons:

• "Assisted by James at Solihull, enthused great knowledge of the range of products, answered all numerous queries, very helpful advice, was very patient, gave me great confidence in the product and the company."
• "Not happy with level of service regarding delivery. Was meant to over a week ago,never showed up so called the end of the next day."
• "We called into the solihull branch with a view to purchasing a new sofa and 2 armchairs for our new house. The sales assistant made us feel like a total inconvenience."

Product Quality and Selection

Pros:

• "Returning customers to Loaf after being thrilled with the quality of our living room sofa and bed."
• "Beautiful linens and good quality. Excellent service from Peter at Solihull."
• "I had a wonderful experience this weekend at Loaf, thanks to Moriam. The atmosphere was warm and welcoming."

Cons:

• "Awfully assembled curved back legs on my loaf heavy large sofa. 20cm curved back legs have come away from their metal screw threads."

Shopping Experience

Pros:

• "A slightly chilly dull day, then we stepped into a shop filled with colour, an assistant with a welcoming smile & beautiful sofas everywhere."
• "We had a great visit to the Solihull shack today, all the staff were very friendly and informative with no pushy sales."
• "Great showroom and excellent customer service at the Solihull Loaf Shack yesterday."

Cons:

• "Had spent a long time looking on the internet then read some reviews commenting that seats were too low / cushions too saggy so decided to head in to check the sofas out in person."