Confidental Clinic Reviews Summary

Professionalism and Skill of Dental Staff

Pros:

• "Dr Zena Al-ansari made it possible for me to smile again after more than 30 years."
• "Dr Catarina Machado and her nurse Jina what lovely people they are."
• "Hygienist Haddy worked a miracle with my gums, they stopped bleeding after a session with her."
• "I had a fantastic experience with Zena. There were quite a few issues with my teeth, so I needed to get Invisalign to strengthen them."
• "Dr Zena Al Ansari did a really incredible job with the dental work and was super kind."
• "Dr Zena Al-ansari is amazing, after making my young daughter feel very comfortable during her procedure."
• "Dr Megha Deval is the best dental surgeon I have ever met."
• "Tuba dentist excellent made me feel at ease straight away as I was a bit nervous."

Cons:

• "After I have been coming to this dentist for a numerous number of years and always been happy with my treatment the past couple of times I have been has been awful."
• "The dentist running late of schedule and the receptionist offer to reschedule the booking which is ridiculous…"
• "Very unhappy with the practice. The doctor I met left me leave with a massive tooth infection."
• "Been going to this practice a while and I must say every member of staff I encountered is lovely. The surgery is so clean and managed very well. I suffer with very bad anxiety and have a dental phobia which left me in a mess needing work done."
• "This review is solely based on the customer service standard provided by Sydney, a reception staff member at the branch."
• "Terrible service, since Dr Soki and Dr. Richard left this place is chaos, they change the receptionist every week and no one seems to know what they are doing there."
• "The short and sweet of it stay well away from this pratice. I have been going to this dentist since I was eight years old for twenty years. It has now been taken over by new owners/management and they are abysmal."
• "Avoid this dental surgery you need months to book an appointment, when you go there they will let you wait for more than 20 minutes or if you go 1 minute late they will cancel your appointment."

Customer Service and Reception

Pros:

• "Everyone was so helpful and amazing starting with receptionist Sienna and nurse Anna."
• "The dental hygienist is great."
• "Professional. Kind. Supportive. Honest. Good value. Very clean everywhere."
• "I really like this dental surgery. The reception ladies are friendly and helpful - even in the face of disgruntled customers."
• "I visited for an appointment today and saw Dr Laura and Kush and it was the best dental experience I’ve had."
• "Thank you for a great service. The staff at St. Helier Dental Surgery are all friendly, professional and welcoming."
• "I had a very pleasant experience and the staff were extremely kind and willing to help as much as possible."
• "This review is solely based on the customer service standard provided by Sydney, a reception staff member at the branch."

Cons:

• "The back office is terrible. They messed up my payments for over a year with myself overpaying and then underpaying."
• "The dentist running late of schedule and the receptionist offer to reschedule the booking which is ridiculous…"
• "The worst dental surgery. Receptionist very rude."
• "Every day and more disappointed from this dental surgery they cancelled my appointment just one hour before my appointment."
• "All the great dentists and nurses have now left. When I went back in 2019 for NHS treatment they spent more time upselling then anything."
• "Avoid this dental surgery you need months to book an appointment, when you go there they will let you wait for more than 20 minutes or if you go 1 minute late they will cancel your appointment."
• "Very disappointed! Miss an appointment, very first one ever and have taken my deposit."
• "Very bad dental practice. Rude receptionist. Changes appt without consulting patients and force school kids to come during school hours for seeing doctor."