"The dentist herself was very friendly and pleasant and it was obvious she knew how to deal with children."
"Dr Liew is my dentist and I cannot fault her."
"Shushil Dattani was the complete professional: he explained everything so patiently and was always mindful of my fears."
"Dr Maheen Chishti always provide excellent job. She is great with my children, explaining each step before procedure."
"Dr Xin Ng is a wonderful dentist showing professionalism along with a very kind and caring approach."
"Dr Kieran Mahal... made me feel so at ease, explained everything as he did it."
"Dr Jiun Liew is extremely thorough and highly competent, as well as having a delightful personality with a ready smile."
Cons:
"Do not get you teeth whitened here. I paid a large amount of money for absolutely no change in colour!"
Customer Service and Support
Pros:
"The reception staff were very friendly and kept me informed of the time to wait."
"His assistant Samantha was so supportive, always reassuring, and there for me when I needed advice or just a hand to hold!"
"The staff are always friendly and very helpful."
"The lovely receptionist was very warming and polite."
"The receptionists are always kind and considerate when booking your appointments."
"All the staff are friendly, helpful and professional."
"The staff are really friendly, and caring in their approach, and I have found them to be the best dental practice that I have come across."
Cons:
"This is not the first time I have had communication issues with Kent Smile with threats to remove me from their register claiming they hadn’t heard from me."
Facility and Safety Measures
Pros:
"Very efficient management of entry to premises during the current pandemic to ensure safety of staff and patients."
"The practice is clean and very well run. I have never had to wait more than 5 minutes for my appointment."
"Shown straight into the dentist treatment room. Very clean."
"The surgery is always in a very clean condition and, especially in these times of the Covid-19 outbreak, their protective measures are first class."
"Surgery is always clean and well organized during current Covid period."
"The place is very clean and they have very good COVID procedures in place."
"Super spotless and hygiene is 100 percent."
Cons:
"I was a patient for approximately 8 years then covid and lock downs hit us and an up coming appointment I had was cancelled and would be notified when the start seeing patients and rebook my appointment. Six months passed and heard nothing from Kent Smile so tried calling but no reply to my messages!"