Address: 4 Crook Log, Bexleyheath, DA6 8BW, United Kingdom
Phone: +442083034077
Rating: 4.8
based on 192 reviews.
Dental Treatment
Pros:
"Marta Sarvestani performed what proved to be quite a tricky root canal treatment on my tooth. She was excellent, highly competent and I always felt in safe hands."
"It was pain free so thank you so much."
"I had a tooth removed this morning and was so surprised how quick and painless the procedure was."
"The very professional and experienced Marta did my root canal treatment."
"Just had root canal and am a very anxious person! Marta and Carla reassured me, putting all my fears away, they were brilliant throughout the whole treatment!"
"The entire braces experience was made as pleasant as it possibly could be."
"I was very pleased with all the help and advice given by Naeem and Carla especially with the treatment as it was for one and a half hours but all through I was asked if I was okay."
Cons:
"All fillings were left too high and after 3 months of agony and inflammation I went to another dentist who fixed the problem and corrected my fillings."
"The dentist didn't see anything wrong with my tooth and he offered me a 'referral to his friend'."
"Went for a check-up and clean. Check-up was fine (if not overpriced) but then immediately afterwards, whilst I'm still in the chair, they were pushing a contact and pen in my face to sign up."
"NEVER EVER AGAIN....AVOID AT ALL COSTS"
"Not only she didn't arrange the time for us but kept the advance payments as a late charges."
"Never had a filling or any problems with my teeth, was given 4 fillings WITHOUT ANESTHETIC."
"Really bad level of service from this practice they had wrongly identified the tooth that needed root canal and refused to do even look at it."
Staff and Service
Pros:
"I have received the most fantastic service from Bexleyheath Dental Practice. I would definitely recommend them."
"The reception staff were friendly and professional. Was greeted by Michaela and Valentina."
"Irina was gentle, compassionate and kind talking to the child through the whole process."
"Highly recommend this dental practice. All the staff are excellent."
"The team at Bexleyheath Dental really looked after me over multiple appointments to fix a problem for me."
"Love the very friendly receptionists especially Diane and Hassan is the most polite friendly dentist I've seen."
"Diane is amazing. So helpful and kind in reception."
Cons:
"customer service horrible you can see the Dentist is completely rush and stress for make money not for delivery good attention to the community."
"Their new receptionist was not empathetic & understanding at all."
"The dental nurse they changed me to lacks skills of communication and comes across as very rude."
"Would avoid this practice dont care about customer well being."
"Unfriendly receptionist!"
"On returning to the surgery over an hour after I left through rush hour traffic I was greeted with a half-hearted apology, I shall not return."
"Being that I suffer with PTSD anxiety and depression, have a very big fear of dentists & been treated in this manner, I now feel I can no longer stay there as a patient."
Facility and Safety
Pros:
"Very well maintained dental practise, neat and tidy. Social distancing measures in place in an exceptionally well manner."
"While I was there, I noticed the staff took extra precautions with social distancing and sanitising."
"Also they followed very strict COVID19 precautions and their surgery was immaculate."
"Needed emergency treatment and was very happy with the extra Covid procedures put in place to keep staff and patients safe."
"Meeting Diane & Claire at the front desk really put you at ease - Friendly, funny and in control, making the practice Covid secure."
"The staff is great and knowledgeable!"
"While I was waiting to be seen the receptionist where making sure everyone entering the practice was checked."
Cons:
"This clinic only want make money 00 efficiency, down stair is like market they want sell for 23.90 only if the tooth is ok."
"Told it had to be done privately, no option at the time of NHS treatment... pushing private surgery."
"I now have to climb 3 sets of stairs to get to the dentist's room as my dental nurse was changed to a different nurse without any notification whatsoever!"
"I have never had any sensitivity with my teeth but now have pain."
"Will not visit again."
"I will be making a formal complaint too."
"I am not worth while or my teeth are not and that the dentist's main concern is not what he is having to eat for break being more important than the issue I have on the two teeth."