McDonald's Reviews Summary

Service

Pros:

• "Served really quickly as usual. The food is made fresh compared to other comments here."
• "This is the best McDonald's by far in the entire country. Seriously 😁 😇 Always good service and 'always' brilliant food."
• "Staff are always happy, polite and quick to resolve any issues that I have had in the past."
• "Can’t praise the staff enough especially a lady called Sue who always there to help out."
• "Just had fantastic service here. Top marks to their team."
• "All the staff is friendly and make sure the place is cleaned sanitized after every customer left their seat."
• "Staff very happy and it's only 6.30am."

Cons:

• "Consistently Atrocious... From poor quality food and service, you name this place has everything you don’t want in abundance."
• "Third time through the drive thru at Kew... third time got home... only to find the wrong order in the bag."
• "Really disappointed, ordered by the McDonald's app for my daughter who is studying for her A level exams. Arrived 20 minutes late was missing drinks and dips and was stone cold."
• "For the 4th time running our order was short of items."
• "Worst Maccies I've ever been to. Consistently mess your order up, leave items out, always forget straws/dips."
• "Ordered food and waited 2 hours. Called them up to see where my food is and the guy told me it’s not their problem that the drivers can decide if they wanna do the order or just go home and call it a night."
• "The service was shocking i had to wait 20 minutes for my order and once it was ready the food was stone cold."

Food Quality

Pros:

• "The food is generally piping hot, service good and fast though."
• "Food Is always spot on. Never had an issue with the quality."
• "Ordered two take away coffees. They were hot, tasty and well prepared."
• "The restaurant was lovely & clean, food was hot and tasty."
• "Meal and surroundings exceptionally clean to a high standard."
• "We had warm breakfast and nice coffees, they were brought to our table."
• "Great selection of food. Very easy free parking right next door to a huge Tesco's."

Cons:

• "The hash brown didn't help either as it tasted of oily fish, presumably fried in gone off oil?"
• "Part of the order was cold. I told a member of staff and he said that as I'd taken a bite it couldn't be replaced and he walked away."
• "Slow service, fair enough it was one in the morning, but the fries were cold and soggy."
• "The food always comes out cold and the last few times its left us all ill."
• "Just had the festive burger. Cold, small, and very disappointing."
• "When I get my food, the chips are cold & ice in my drink after asking for NO ICE."
• "We got Luke warm burgers with large bits of lettuce not fine shredded."

Ambiance and Cleanliness

Pros:

• "Amazing amazing place, late in the evening people congregate on the car park and begin to 1 on 1 flight sought of a club I think, was very entertaining."
• "The bonus with this one, as it's so far away from Southport centre you don't have huge groups of pre-teens hanging around like you do at town centre restaurants."
• "It's Macdonald's and there is already a modicum of expectation for any restaurant to be like all the others, and this one is. On the occasions I've visited, the young staff have been outstanding and courteous. 10/10."
• "Sat in and ate yesterday... the whole place was spotlessly clean."
• "At least there's a toilet I can use in every town I go to on my rounds that is clean."
• "Turned up to eat inside, staff on door to manage who goes in and where they can sit. All well managed with covid regulations."
• "There’s a great outdoor area and ample parking."

Cons:

• "Very busy and that's ok, but not good when all the delivery drivers are sat one to a table with their delivery bags and you cannot get a seat."
• "Nearly every time I visit this one it's pretty messy."
• "Absolutely frustrated, ordered my food then sat in queue for over 5 mins waiting to pay."
• "Car park now under control of UKPC. Dark couldn't see signs took longer than usual and got fined £50."
• "Not the best mcdonalds also can be a bit unclean inside."
• "One evening every table was filthy we were the only ones in the place!!!"
• "Massive queues due to Just Eat, Deliveroo and Uber Eats delivery drivers, staff swamped due to being really busy."

Efficiency and Order Accuracy

Pros:

• "However my order has never been wrong and during quieter times, the standard is usually better."
• "Fast food fast drinks and fast ice-creams."
• "Order was correct first time - for once."
• "Normally quite clean, fast service, easy to order and normally accurate orders."
• "It seems that if you use the drive through you can get served at a reasonable speed."
• "Always somewhere nice to sit... so you can be eating within minutes of arrival."
• "This McDonalds is a good place to go with friends family and multiple party numbers of people i e e.g birthday parties stag do's hen do's music parties and receipt and survey parties ieeg filling out surveys from the receipts code which gives you £1.99 off your next order or there abouts which is a good system for getting free food or cheaper food on your first or second visit."

Cons:

• "So went in told them they put more chips in bag & gave me a fresh drink."
• "Not bad but not great either.. Food occasionally thrown together and burgers falling apart."
• "AWFUL AWFUL AWFUL SERVICE.. Over run with Just eat, Deliveroo, Uber eats collections allowing no time for physical customers."
• "I ordered lunch today from this location through Just Eat. 45 mins later I get a notification that the meal has been delivered. It wasn't."
• "Waited 22mins for my order to be called, with later ones going out without issue and the McDelivery flying out."
• "Missed basically the whole order and delivered a happy meal and two drinks and a small chips when there was 6 others items that were missing."
• "Ordered a delivery, 5 items where missing which is a joke."