Lord Palmerston Reviews Summary

Atmosphere & Decor

Pros:

• "nice atmosphere"
• "Love the general decor and the hidden garden!"
• "Cosy comfy pub a short walk from Tufnell Park station."
• "Nice atmosphere, pretty quiet on Wednesday evening."
• "Beautiful old Victorian pub with several rooms, the first features an open fireplace which is very welcome in the winter and the street terrace is a suntrap in the summer."
• "This is a beautifully decorated pub, with not one but two open fireplaces and a nice private back garden / courtyard with seating for smokers."
• "A lovely pub with great atmosphere, stellar service and one of the best Sunday roasts around."

Cons:

• "Soulless, empty"
• "Sadly the place lacks atmosphere and is often very quiet."
• "lost its charm"
• "Nice interior could be so much better"
• "outside patio need doing against as its on a hill and feels like your gonna slide down the bench."
• "To cap it all, they had run out of Coca-Cola. I shall not go back there."
• "The pub itself looks nice, good selection of beers and kind staff."

Service

Pros:

• "lovely staff nice staff really good service"
• "The staff are friendly and accommodating, Nicola was superb."
• "Lovely staff, Kitty was ultra accommodating and lovely."
• "The staff were very friendly."
• "The staff were very welcoming and friendly."
• "The staff were kind."
• "The staff is super nice and they made us feel right at home!"

Cons:

• "having to do everything through the useless Young’s app puts me off"
• "staff didn’t seem interested in accommodating me"
• "The service is inattentive and overly casual."
• "I found the staff to be a difficult to engage with, aloof might describe them well"
• "One grumpy guy serving - grumpy the entire two hours we were there."
• "Service at the bar was very slow - staff rarely at the bar."
• "We were served by an individual who was indifferent at best and the food was not up to its usual standard."

Food Quality

Pros:

• "Best service! Best food!"
• "the food is fantastic"
• "Came for Sunday roasts and were not disappointed."
• "Great food, plated like a proper high end restaurant."
• "The kitchen has seriously stepped up the quality and the roasts in particular are lovely."
• "food was fantastic! i had the veggie or meatless burger, it was very very very good."
• "The food was absolutely delicious."

Cons:

• "The food was mainly inedible. A cold pie was sent back and the eater of this was sick later."
• "The food has really gone down hill since the relaunch."
• "The miso aubergine was uninspired and tasteless, and expensive at £16 for half an aubergine and a few cubes of feta."
• "The gravy was congealed in the jug it came in and tasteless, the parsnips were hard, the chicken was incredibly dry."
• "All of our food was over cooked, duck breast, burgers and chicken. Our sides were also cold."
• "The starters were fine... however the duck and steak mains were appalling."
• "Very average food appalling service inedible steak what's not to like oh and over priced."

Value for Money

Pros:

• "Such good value for money."
• "Definitely recommend xxx"
• "Highly recommended."
• "10/10 would recommend"
• "Friendly staff, amazingly tasty roast (such good value for money)."
• "First off, the food is absolutely delicious and fairly reasonably priced for the area."
• "Good Sunday roast, friendly staff and a great outdoor section."

Cons:

• "VERY disappointing, in fact a total rip off"
• "At £18 you have to expect better."
• "The portion was starter size but was definitely NOT starter price (£11.50)"
• "Still extremely overpriced (£6.50 for a Guinness)."
• "Staff are friendly but food is way overpriced."
• "Was also expensive for what it was at £80 for 3 people (3x main dishes, a side and 3 drinks)."
• "The food was not worth what we paid, potatoes very old and dry."

Management & Staff Turnover

Pros:

• "Apparently it's under different management in the last two weeks so, hopefully it will continue to be consistent."
• "My initial sense is that it's being run in a much more professional manner now."
• "I understand the pub is under new management so expecting great things!"
• "OUTSTANDING. Especially during these difficult Covid times, all the staff especially Duran were accomodating, friendly, attentive and efficient."

Cons:

• "shame how often this pub swaps hands"
• "I've always loved this pub but it's had quite a few different people running it over time. Sometimes hit, sometimes miss."
• "However, they have a lack of service, the venue running out items really quickly."
• "Booked to celebrate my mothers 90th Birthday with a meal at the Lord Palmerston... However the event was marred by the poor food."