"Out of all of the lounges, Arcado is the one that oozes the least atmosphere."
"The place was a little chilly but it was an exceptionally cold day!"
"Only thing I'd complain about is that they open the glass door frontage which is very nice and airy on a summer day but when people are at the outside tables having a cigarette you get the smoke wafting over you when you eat."
"I know it's called shabby chic, but to me it's just shabby."
"OK for a drink but the atmosphere was lacking somewhat (on a Thursday night), since there was just our party and one other group in the whole place."
"The main issue being the side fire door/ service door it was never shut even after use causing a blast of cold air every time."
"What really really irritated me and my family the most on this visit was a child had thrown up on the floor near us."
Service
Pros:
"Staff very good prices follow quality of food."
"The staff are so friendly-Will was so helpful and attentive when serving us at our table."
"The waiters were lovely, it’s a fun Themed and relaxing place for everyone, kids included."
"The staff greets you as a friend."
"Service is prompt, staff are friendly."
"Very good food and excellent service, the restaurant was clean, staff were cleaning tables and chairs throughout our visit."
"The staff was very friendly and kind, making the atmosphere even more pleasant."
Cons:
"We waited too long to be seated in a restaurant that was not busy."
"We asked them three times about our order and each time they seemed to forget! The staff were rude and didn't care."
"The staff are happy to leave the back door wide open every time they go out creating an icy breeze while you are eating."
"Waited an hour and a half for a breakfast, watched it sit on the side for about half an hour."
"Then at the bar the staff were more interested in washing glasses than serving despite not busy, no eye contact or customer first approach."
"This service was appalling ordered hot drinks and bacon sandwich the sandwich came first we waited for drinks for ages."
"Stood at the sign where it says 'please wait to be seated' and was ignored for 5 mins."
Food Quality
Pros:
"Food is gorgeous and staff are friendly."
"Our food was fresh and tasty, while still being very reasonably priced and so were the drinks!"
"I had the vegan jack fruit burger which is one of the best burgers I have had in years, craving it again!"
"Reliable for good, well priced food and drinks."
"Food is reasonably priced and tasty."
"The food was great, made quickly with a menu offering a wide range of dishes satisfying many dietary needs. Our food was fresh and tasty, while still being very reasonably priced and so were the drinks!"
"The food quality was great and quantity was perfect for lunch."
Cons:
"A disappointing visit this time... didn't bring food in correct order."
"But the price doesn't match the quality of food at all."
"Food is fine, it tries, but not great value."
"Children's snack pots didn't arrive bacon was far too salty and my food was cold."
"Food was terrible, waiter tried to convince us the zero free sugar coke was regular coke."
"Food is Average to poor. Chips are just warm and you find yourself checking if their burgers are properly cooked through."
"Food was all cold, eggs were over cooked and the bacon too."
Cleanliness & Maintenance
Pros:
"The restaurant was clean, staff were cleaning tables and chairs throughout our visit."
"The place itself is well laid out and the staff are friendly and helpful."
"Lovely staff and a warm welcome."
Cons:
"The toilets were smelly with paper litter on the floor and soap dispenser open with no soap inside."
"Also floor around our tables was very dirty and lots of unclear plates on tables."
"Foods nice, but the place is quite dirty inside, bar area not cleaned properly behind the bar."
"As soon as I got in and sat at a table I saw about 5 tables around me not tidied with left over meals on it."
"Unfortunately we asked for vinegar for the chips but there was blk bits floating in the bottle on closer Inspection there were tiny dead flies floating around In there."
"Chips were reheated and greasy. My sons milkshake was warm and tasted nothing like strawberry."
"Waiter touching his shoes, then serving our food, chef moving food on plates with bare hands, then another staff member did the same, moving chips from one container to another, on same order."