Pets at Home Romford Reviews Summary

Staff Knowledge & Helpfulness

Pros:

• "I was seen by louise jennings who had a very extensive knowledge in reptiles."
• "The staff are very knowledgeable on the fish they have there."
• "Friendly, approachable and very knowledgeable staff."
• "Staffs are super friendly and helpful too!"
• "Bobby was super helpful yesterday, lovely manner and helped me download the app so I could benefit from the puppy offers available."
• "The people who work at pets at home were very helpful and friendly."
• "The staff were really friendly and helpful."

Cons:

• "Just going to keep this short and sweet......most of the staff have no idea what they are talking about."
• "Reception staff are ignorant. Went in today, went up to reception, 3 ladies behind desk 1 serving a customer, 1 working on a book of some sort and 1 working on a computer."
• "Staff was very unhelpful on one of my visits and made me spend almost 30 minutes inside."
• "I wanted some diet food for my Labrador. But i was waiting for a member of staff for at least 15 min.and no body came to help."
• "Went in to have water tested for our fish on Saturday morning. Wasn't busy but we waited for 10-15 minutes to speak to someone but there was no one on the department."
• "Pet shop part is fine. Not impressed with vets...50 mins past appointment time, didn't have the rescue food they told me I needed to feed the animal with."
• "Absolutely appalled at the service my wife received from a particular receptionist at the vets here."

Store & Product Quality

Pros:

• "They stock a great variety of affordable coldwater, temperate and tropical freshwater fish."
• "Decent enough store with lots of facilities for various pets."
• "Friendly and helpful staff, good presentation of store, easy to find products."
• "Sells pretty much everything you need for your pet."
• "This store has a wide selection of goods and accessories for your pets."
• "Full of everything you could possibly imagine wanting for your pets."
• "Huge choice of products at sensible prices."

Cons:

• "But its painfully overpriced compared to what you get online."
• "Overpriced tell them to update my card nothing happened I don't recommend this place for buying toys for pets also the quality is not that good."
• "They don't have much food for dogs in store."
• "Good for food and treats and toys and beds (can get it all cheaper at b and m bargains next door) would NEVER come to any pets at home store for fish or to get any pet advice."
• "Local pet super store... Not entirely convinced that pets should be displayed so that kids can walk in and bang cages etc."
• "Many of their hamster equipments and accessories are absolutely unsafe and unfit."
• "There is no big bag for these specific birds, only small bags for a big store like this."

Veterinary Services

Pros:

• "We visited them for an emergency with our dog during out of hours. Dr Elena Christopoulou was extremely helpful, professional and did a fabulous job."
• "Amazing vets. They looked after our cat Oli when he was on the brink of death."
• "Alberto the Vet at Pets at Home Romford is amazing."
• "The vets were fantastic with my little kitten who was in for neutering."
• "When my dog was taken really ill vets for pets were great looking after her and the vets/veterinary nurses are brilliant."
• "Went to get 2nd vaccination by Alberto with nervous new rescue dog, was a bit worried as first visit was very stressful for her... but Alberto was wonderful and relaxed us all straight away."
• "Alberto (vet) was so helpful and so wonderful in managing our worries."

Cons:

• "Absolutely awful vet service got told to operate on an 18 year old dog and that was the norm!!!"
• "Treated my sister cat badly and didn't wear any gloves and didn't even wash his hands the staff was sarcastic and rude."
• "Dog was treated horribly under the care of the vets here."
• "Poor poor pets, feel sorry for the as the can't speak out, my cat was given back to my she was shaking, anxious and really worried."
• "I had very bad experience about 24 hours emergency at Romford."
• "Used the vet service as an emergency. Reception was disorganised, the service was not very good and found the whole experience distress full."
• "No care with animals just Huffing and puffing from vets when animal unhappy at being heavy handed handled."

Customer Service & Experience

Pros:

• "You can also get some decent savings if you are a VIP member and it doesn't cost to join."
• "This has always been my favourite Pets at Home as the staff have always come across as very passionate about their animals."
• "One of the few pets at home stores which is open until 10pm on weeknights."
• "Always well stocked with helpful staff waiting on hand and foot to serve you."
• "Terry at Pets at Home Romford hosted a fantastic Animal Friend evening for our local Beaver Scout colony."
• "Good selection of pet supplies and usually one very reasonable bulk buy deals."
• "Staff are great here. If you have a lot of bags they'll actually call a cab for you."

Cons:

• "Went out of hours last night as my pet was ill... The lady I was speaking to on the intercom just cut me off."
• "I found the manager Wayne very rude."
• "Very disappointed, been using the vets for 8 years and today was very rudely refused the treatment I have paid for on pet plan."
• "I think this guy was manager very rude no manners and clicked his fingers to get one of staff member to serve me."
• "Appaling services. I have been waiting for an hour with two cats, in an overcrowded waiting hall."
• "Never will go here again always just about money here."
• "Got racially profiled in store got followed out as I had a Tesco’s bag with me."

Pricing & Membership

Pros:

• "Price is reasonable too!"
• "We've been using Pets at Home for a long time now the products might seemed expensive but if you join there vip club that is pretty amazing."
• "This is our go to shop for our cat. VIP membership offers good deals."
• "Stock everything you need and the VIP club is well worth it for discount vouchers."
• "Pets at home is a very nice place with affordable prices and very polite, patient staff."
• "Great friendly staff and excellent facilities all at a very fair price."
• "Friendly staff and the guy with the beard probably saved all my fish from dying because of his advice."

Cons:

• "The bill was very expensive £112 2 weeks later we received a parking fine for £60."
• "And then charge me £125😱"
• "Pets at home is a nice place to shop, but unfortunately it is very expensive."
• "Been let down twice now for not having 2 items in stock."
• "Even one star is too much for this place! I booked my appointment for health certificate... but I been forced to wait for nearly hour!!!"
• "Not the best service. Had to come back for repeat same blood test for my pet and then was not told the result."
• "Terrible place, feels like supermarket checkout."