Pets at Home Oldbury Reviews Summary

Store Environment

Pros:

• "Clean store, lovely welcome from Mandy, who assisted me in what I required."
• "This place has all your animal needs, even includes a vets and groomers."
• "Beautiful you set out everything you could need for your pet. A lovely place to take children to see small animals such as rabbits, chipmunks and fish."
• "Good parking and has disabled access."
• "Love this store. Staff are lovely. Customers are friendly and chatty."
• "Lovely shop with lots of variety of animal products/food. My kids enjoy a tour every so often and seeing all the live stock."
• "Large car park outside."

Cons:

• "Went on a Thursday to buy a goldfish department was cordoned off a lady said we couldn't buy a fish until after 3pm."
• "Also quite a few dead fish floating about in the tanks as usual."
• "The only minus is queuing up to pay. It takes a while usually."
• "Over all there is nothing to complain. However they seems to have a limited choice of fish tanks equipment."
• "Took my son to see what pet he wants. to find a lot of empty cages."
• "Standing outside of this shop right now. Arrived at the store at 7:59 after searching everywhere for cat food; my cat was starving."
• "Looked at cat trees saw one I thought was good value and good product £65 walked other side of shelf to see if one boxed. Walked back seconds later and it's £129."

Staff and Service

Pros:

• "Really friendly staff. What you would expect from a pet warehouse."
• "I really enjoy coming here because the staff are lovely and the service is great."
• "Everytime I go here they always have the items I need also if they are short stocked the members of staff do warn me."
• "The staff here are quite friendly and the store is well organized."
• "Staff really friendly and happy to help have a good range of fish."
• "Very friendly and helpful staff. Lovely wide Isles for my wheelchair bound wife to get easily around."
• "Staff are always very friendly,helpful and knowledgeable about animals and their needs."

Cons:

• "Felt I was overcharged for my dog's treatment, as we used them for an emergency visit."
• "The Vet are not a good experience alot vet unprofessional."
• "If I really have to complain, there's a rude guy who intimidates and patronises you by calling you 'mate'!!"
• "i use the store often for fish tank supplies, and have usually had a good experience there, except for today, the staff member i encountered today was terrible."
• "AVOID!!! Aggressive and Rude manager Kerry caused the death of all our new Fish!"
• "Just went here to purchase a rabbit for my 7 year old son...rude girl, made my son upset all the way home. Disgusting customer service."
• "The staff here seem incredibly moody and bored and cant seem to hide their lack of enthusiasm."

Product Quality and Selection

Pros:

• "Hadn't got everything I'd gone in for but had got a new flavour of cat treat that I normally buy."
• "I like the prices; I like the fully stocked shelves; I love the cleanliness and I love the care they take of the animals in the store."
• "There is a good range of products to buy from cat food, dog treats, small pet accessories etc."
• "They do however have a large selection of pet products."
• "I have purchased 2 fish tanks and many fish from Pets At Home there is a good variety of fish and all of them are in good condition."
• "Good variety of products for all your pet requirements."
• "Had everything we needed for gifts for rabbits and dogs. Good value treats and toys."

Cons:

• "Purchased a rabbit hutch, £60. Kept indoors. Very badly made, staples sticking through the wood doors, had to realign bolts as they didn't fit."
• "I brought two hamsters from here not knowing they had wet tail lasting one month only both died."
• "Really disappointed in the quality of the dog beds considering the cost, lasted 2 days paid 38 quid."
• "Don't go near this bunch of clowns! Sold us 2 'boy' gerbils that turned out to be girls."
• "Brought a gold fish aquarium then when I went to purchase the fish next day I was told it was not suitable for the purpose."
• "Bought a hamster from here 2 days ago and he had to be put sleep today due to Iver kidney failure liver disease or neurological problem."
• "Not keen on reducing an antibacterial dog shampoo(on vets recommendations)with a broken pump as it was the last one on the shelf."