Address: Tremains Road, Bridgend, CF31 1UA, United Kingdom
Phone: +441656661131
Rating: 4.6
based on 160 reviews.
Customer Service
Pros:
"I can't recommend this company high enough as they are very professional and a pleasure to do business with."
"Fantastic dealership, nothing to much trouble very knowledgeable staff."
"Always a warm welcome here and the staff go out of their way to help with anything bike related, huge stock of used bikes and keenly priced."
"The customer service is excellent and they are very helpful and willing to help me with the bikes aftercare."
"The team provided excellent service, providing me with additional information and pictures about the bike I was interested in and delivered the bike to me on time in a dedicated vehicle not a courier which is a great touch."
"The staff at Thunder Road are fantastic."
"The staff are all totally focussed on providing the best for the customer and are very helpful and friendly."
Cons:
"Customer service has disappeared. Used this place for years, repeatedly left my bike with them in the past as I work away, tried to book my bikes MOT and service, now it's apparently not a big enough job to justify leaving my ZRX with them while I'm away."
"Well picked the bike up and a few miles away from the shop the bike broke down on the motorway."
"But twice now they have effectively refused to look at and repair my motorcycle."
"I've been trying to part ex an old 125 however after every call I make no one has ever got back to me."
"Really poor sales service. Asked about a bike for sale, got a px price and then a hour later, a text to say bike already sold."
"I had trouble getting anyone's attention."
"Nice guys ordered a part they were supposed to text or email when part for my bike turned up did not."
Sales Experience
Pros:
"Bought my first ever bike from Thunder Road just over a week ago and dealt with Chris. His service was fantastic!"
"If I had to describe my experience in 3 words, it would be; professional, friendly and educated."
"I always take my bike to Thunder Road even though I live 50 miles away. Why? Because there is no dealer closer to me that treats their bike as they would their own."
"I highly recommend Thunderoad motorcycles to anyone wishing to deal with a very experienced bunch of motorcycle guy’s and girls."
"Bought a new Honda there this year, have to say everybody in every department that I have dealt with, were knowledgable, open, honest and friendly."
"Wonderful experience.. I’ve been buying bikes for over 25 years and this was the best."
"I would highly recommend this motorcycle dealership to others."
Cons:
"I came away feeling that I would have to put effort into convincing them to take my money, which is a strange sort of thing."
"Very disappointed. I ordered my bike from them, trusting it was a good deal, but there were a lot of expensive untold details."
"Will never ever buy anything from thunder road again and continue to tell people about the shocking bikes these guys sell to their customers."
"Shame you can't sit on them to get a feel. For what would suit you."
"I don't know what happened, I have been a customer for many years and frequently body their cafe. But twice now they have effectively refused to look at and repair my motorcycle."
"I was effectively made to wait whilst one of them finished telling his hilarious story."
"Now, 2 months later the bike is at my local garage yet again and they have told me to fix the rest of the problems would be £700+ because the engine needs stripped out!"
After-Sales and Maintenance
Pros:
"The servicing team, a fine bunch of lads, keep meticulous records of what gets done and warn me well in advance if anything needs replacing."
"They also resolved a wiring problem with my SatNav incidentally to carrying out the repairs."
"The fix and return of the bike to my home was free of charge."
"The team at Thunder Road fitted a new tyre for me last Sat morning with just 2 days notice."
"These guys went above and beyond enough so I'm on my way back for another bike!"
"Called Jonathan from sales took the bike back straight away the problem was resolved within 48hrs brought the bike with more fuel in the tank."
"The person in the workshop worked through his lunch break to get the tyres fitted as they they were down a staff member."
Cons:
"There was a problem with a corroded wire nothing to do with any work done on the bike."
"Shame the the guy behind the counter didn't seem to know anything about the motorcycles in the store!"
"Bike servicing has always been of a good standard and when dealing with emergencies or problems, ThunderRoad has always provided excellent prompt service."
"They called me back within ten mins and said they would send the van to pick the bike up."
"The work (new tyre fitted) was done quickly and efficiently, the guys on the service desk were friendly and suggested the work would take 45mins and as promised I was back on the road as the 45mins ticked over."
"As customers all we want is a professional and efficient service and you get that each time you visit."
"I was amazed at Thunder Roads sheer size with a huge selection of bikes both new and used, all very well presented and laid out."
Facilities and Amenities
Pros:
"Love this place perfect whether you're an avid biker or just simply like to have a nose, no matter what staff are always friendly, nice little cafe upstairs just a place you can spend a hour or two in easily staff will NOT hound you to buy something."
"First of all breakfast in the upstairs cafe is amazing ... we ride down as often as we can for a breakfast !!!"
"Great choice of bikes new and used. Very informed staff and very friendly. Upstairs is a cafe where the cakes are all home made on the premises and the breakfasts are second to none."
"What an awesome hideaway for a Bridgend breakfast or cuppa any time."
"Great food & drinks. Plenty of bikes to see of all sizes."
"Nice showroom, friendly staff, clean & tidy cafeteria, food served hot & even provided veg option."
"The cafe, upstairs, has a great menu. The food is great and the service quick."
Cons:
"Can't really fault the place or the people, other than having some preferences like the salesmen going through the bike a bit more."
"Only one downside and it is small. The sales department is quite all."
"Thunder Road got in touch with me personally in light of this review to apologise for the experience I had, and invited me to give them another try."
"They have an excellent selection of motorbikes, electric bicycles and great clothing."
"Absolutely amazing customer service. I returned a month after buying a motorcycle here for some maintenance queries. I was given a free mug of tea in the cafe."
"There is also a café on site that serves food and drinks and serves well as a pitstop if you've been out and about on the bike."
"Recommend thunder road 110% had a few bikes over the years always a good service."