Thunder Road Motorcycles Bridgend Reviews Summary

Category: Motorcycle dealer

Address: Tremains Road, Bridgend, CF31 1UA, United Kingdom

Phone: +441656661131

Rating: 4.6
based on 160 reviews.

Customer Service

Pros:

  • "I can't recommend this company high enough as they are very professional and a pleasure to do business with."
  • "Fantastic dealership, nothing to much trouble very knowledgeable staff."
  • "Always a warm welcome here and the staff go out of their way to help with anything bike related, huge stock of used bikes and keenly priced."
  • "The customer service is excellent and they are very helpful and willing to help me with the bikes aftercare."
  • "The team provided excellent service, providing me with additional information and pictures about the bike I was interested in and delivered the bike to me on time in a dedicated vehicle not a courier which is a great touch."
  • "The staff at Thunder Road are fantastic."
  • "The staff are all totally focussed on providing the best for the customer and are very helpful and friendly."

Cons:

  • "Customer service has disappeared. Used this place for years, repeatedly left my bike with them in the past as I work away, tried to book my bikes MOT and service, now it's apparently not a big enough job to justify leaving my ZRX with them while I'm away."
  • "Well picked the bike up and a few miles away from the shop the bike broke down on the motorway."
  • "But twice now they have effectively refused to look at and repair my motorcycle."
  • "I've been trying to part ex an old 125 however after every call I make no one has ever got back to me."
  • "Really poor sales service. Asked about a bike for sale, got a px price and then a hour later, a text to say bike already sold."
  • "I had trouble getting anyone's attention."
  • "Nice guys ordered a part they were supposed to text or email when part for my bike turned up did not."

Sales Experience

Pros:

  • "Bought my first ever bike from Thunder Road just over a week ago and dealt with Chris. His service was fantastic!"
  • "If I had to describe my experience in 3 words, it would be; professional, friendly and educated."
  • "I always take my bike to Thunder Road even though I live 50 miles away. Why? Because there is no dealer closer to me that treats their bike as they would their own."
  • "I highly recommend Thunderoad motorcycles to anyone wishing to deal with a very experienced bunch of motorcycle guy’s and girls."
  • "Bought a new Honda there this year, have to say everybody in every department that I have dealt with, were knowledgable, open, honest and friendly."
  • "Wonderful experience.. I’ve been buying bikes for over 25 years and this was the best."
  • "I would highly recommend this motorcycle dealership to others."

Cons:

  • "I came away feeling that I would have to put effort into convincing them to take my money, which is a strange sort of thing."
  • "Very disappointed. I ordered my bike from them, trusting it was a good deal, but there were a lot of expensive untold details."
  • "Will never ever buy anything from thunder road again and continue to tell people about the shocking bikes these guys sell to their customers."
  • "Shame you can't sit on them to get a feel. For what would suit you."
  • "I don't know what happened, I have been a customer for many years and frequently body their cafe. But twice now they have effectively refused to look at and repair my motorcycle."
  • "I was effectively made to wait whilst one of them finished telling his hilarious story."
  • "Now, 2 months later the bike is at my local garage yet again and they have told me to fix the rest of the problems would be £700+ because the engine needs stripped out!"

After-Sales and Maintenance

Pros:

  • "The servicing team, a fine bunch of lads, keep meticulous records of what gets done and warn me well in advance if anything needs replacing."
  • "They also resolved a wiring problem with my SatNav incidentally to carrying out the repairs."
  • "The fix and return of the bike to my home was free of charge."
  • "The team at Thunder Road fitted a new tyre for me last Sat morning with just 2 days notice."
  • "These guys went above and beyond enough so I'm on my way back for another bike!"
  • "Called Jonathan from sales took the bike back straight away the problem was resolved within 48hrs brought the bike with more fuel in the tank."
  • "The person in the workshop worked through his lunch break to get the tyres fitted as they they were down a staff member."

Cons:

  • "There was a problem with a corroded wire nothing to do with any work done on the bike."
  • "Shame the the guy behind the counter didn't seem to know anything about the motorcycles in the store!"
  • "Bike servicing has always been of a good standard and when dealing with emergencies or problems, ThunderRoad has always provided excellent prompt service."
  • "They called me back within ten mins and said they would send the van to pick the bike up."
  • "The work (new tyre fitted) was done quickly and efficiently, the guys on the service desk were friendly and suggested the work would take 45mins and as promised I was back on the road as the 45mins ticked over."
  • "As customers all we want is a professional and efficient service and you get that each time you visit."
  • "I was amazed at Thunder Roads sheer size with a huge selection of bikes both new and used, all very well presented and laid out."

Facilities and Amenities

Pros:

  • "Love this place perfect whether you're an avid biker or just simply like to have a nose, no matter what staff are always friendly, nice little cafe upstairs just a place you can spend a hour or two in easily staff will NOT hound you to buy something."
  • "First of all breakfast in the upstairs cafe is amazing ... we ride down as often as we can for a breakfast !!!"
  • "Great choice of bikes new and used. Very informed staff and very friendly. Upstairs is a cafe where the cakes are all home made on the premises and the breakfasts are second to none."
  • "What an awesome hideaway for a Bridgend breakfast or cuppa any time."
  • "Great food & drinks. Plenty of bikes to see of all sizes."
  • "Nice showroom, friendly staff, clean & tidy cafeteria, food served hot & even provided veg option."
  • "The cafe, upstairs, has a great menu. The food is great and the service quick."

Cons:

  • "Can't really fault the place or the people, other than having some preferences like the salesmen going through the bike a bit more."
  • "Only one downside and it is small. The sales department is quite all."
  • "Thunder Road got in touch with me personally in light of this review to apologise for the experience I had, and invited me to give them another try."
  • "They have an excellent selection of motorbikes, electric bicycles and great clothing."
  • "Absolutely amazing customer service. I returned a month after buying a motorcycle here for some maintenance queries. I was given a free mug of tea in the cafe."
  • "There is also a café on site that serves food and drinks and serves well as a pitstop if you've been out and about on the bike."
  • "Recommend thunder road 110% had a few bikes over the years always a good service."

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