Fun Shack Reviews Summary

Price

Pros:

• "Honest review when I paid for family I thought it a bit expensive, but having never been before when we got into the heart of building and seeing all the facilities I was well impressed."
• "Drinks are good value and the food and party stuff were decent too."
• "The food and drink are a fair price."
• "Food is tasty and reasonably priced."
• "Thought the value for money was great."

Cons:

• "Prices to play are too high."
• "Ridiculous charged over £15 for me and my son entry."
• "Food is over priced and underwhelming."
• "Food was expensive for what it was."
• "The food for adults was poor... £3.50 for a bacon and egg bun, with a single slice of bacon seems a bit on the tight side."
• "Very expensive! Staff unhelpful."
• "Don’t waste your money here cost £18.50 for us to get in that includes £2 per adult."

Facilities & Activities

Pros:

• "Fantastic soft play area for kids."
• "The kids had a great time here, so much for them to play on, and lots of extra activities too, they loved the zipline round the roof and can't wait to go back again."
• "A great place for kids to play, with lots of different areas for them to have fun."
• "Absolutely fantastic, the play frame is never ending, as is the seating."
• "This place is massive, this was the first time I visited and I can't believe how much is available for visitors."
• "Loads of different things for the kids too do."
• "4-14 years old have separate play areas with bigger slides as well as football area!!"

Cons:

• "Small zip line seems to be held together with black tape, plus other parts had tape cornering holes."
• "Bounce area - locked up and not accessible."
• "Lots to do for kids but disgusting that adults have to pay £2, especially to sit there and pay more out on rides you should give a £2 voucher to be used for the zip line/rail or towards bumper cars."
• "The under 4s area was teenagers throwing balls while my 11mth old was trying to crawl about."
• "Laser quest - broken."
• "Zip line - broken."
• "Go carts - not on."

Staff & Customer Service

Pros:

• "staff are friendly and helpful."
• "Some great staff... have to mention the beautiful Chloe who always greets my kids with a smile and remembers their name."
• "The two staff who looked after us Alison and Caitlin were fantastic and kept us up to date with everything."
• "Fabulous place for the kids far better than anything on offer in hartlepool staff were very happy and friendly."
• "Staff were really friendly too."

Cons:

• "The worst service and playing area I have ever been. The staff behaviour is very un respectful and racist towards me and my friends."
• "The staff are seriously miserable."
• "Staff have no customer service skills."
• "Staff are what I would call miserable. No customer service whatsoever."
• "The lady on reception in the black jacket was clearly one of the rudest unprofessional people I've come across."
• "Overall staff attitude is that of ignorance."
• "her customer service was none and the immature kids they have working their need some training."

Cleanliness & Maintenance

Pros:

• "Credit for the level of hygiene."
• "There are multiple areas for all ages and everything was clean and in good shape, my son had a great time."
• "It's good value for money, pretty clean, and seems to be well maintained, apart from the odd obvious repair here and there."

Cons:

• "It was dirty with food children had dropped under a lot of the tables."
• "Disappointing: Cleanliness: disgusting! There is no signs of cleaning in this place."
• "A full row of tables were left uncleaned and covered in dirty plates cups and unfinished food for the full hour we were there."
• "Could be cleaner."
• "We arrived for it opening went straight to the toilet and found it unflushed and not smelling very fresh."

Food & Beverage

Pros:

• "The food was probably the best I have had from a 'soft play'."
• "Nina and Lettie ordered hot dog and fries and they were great and they enjoyed as a snack."
• "The food menu was very good ranging from snacks to salads and jackets."

Cons:

• "Asked for a ham sandwich kids meal and all you get is the sandwich, no drink, snack or fruit."
• "Such a wonderful play area for kids it’s such a shame they are not bothered by what food and drinks they serve."
• "All the food was black off the grill that they were cooked on, tasteless and not worth the money."
• "The wife ordered food, came to 30 pound and it was total garbage even had to pay 75 pence extra for beans on kids meals."
• "Biggest disappointment was the kids meal."

Accessibility & Policies

Pros:

• "Ample parking space outside free of charge!!"
• "Free biscuits and juice for kids on coupon!!"

Cons:

• "Not allowed own drink or food??!!!"
• "Not allowed to use a CE certified Samsung Charger."
• "In addition to having to pay £10 per child, adults have to pay £2 entrance fee too."
• "The only downfall is the price of cafe! It’s expensive to get in then the cafe has your eyes out for the drinks and food."
• "Also why is it a modern building has no lift we had to carry 3 pushchairs up 2 flights of stairs."
• "just found out that you cannot bring your own drinks in. after paying £9 as well as a £1 for yourself for 1 child."