Crossways Brewers Fayre Reviews Summary

Service

Pros:

• "Staff are both friendly and helpful so overall well recommended."
• "Staff are lovely and the service was quite fast."
• "The place was busy, got greeted warmly at the door and the staff were very friendly and welcoming, the 2 guys cutting the meat were very friendly."
• "Lovely staff, Karen very welcoming as was gentleman behind the bar."
• "Staff were very friendly."
• "The staff being pleasant and helpful the service was second to none."
• "Always greeted with a friendly, welcoming face. All the staff are very accommodating and helpful."

Cons:

• "Booked for a Saturday night, table of 5. Unfortunately didn't have the best experience, waited 1 hr and 20 minutes for our main meals."
• "Food took 1hr 40 mins and they had to be reminded twice."
• "Went out for a meal with family and order drinks on app but didn't receive until we told them after 15 mins order food on app same again waited 20mins then asked where I food was they brought it straight out it was cold and had to wait another 10 mins for cutlery and the manager at time didn't want to know so it was a very poor experience."
• "From the very start the service was awful the staff were rude and unhelpful."
• "Shocking. Long queue at the bar for food and drinks and one poor lady left to deal with all of us."
• "Service was very slow."
• "The service was awful, wrong meal, refill dispenser tasted odd."

Cleanliness

Pros:

• "The place and toilets were spotless and we would certainly vary our route to call in again."
• "The venue is very clean and tidy."
• "The restaurant is usually kept clean and orderly."

Cons:

• "The tables could do with a thorough cleaning. They are sticky even after cleaning."
• "Sticky tables even though I witnessed it being wiped."
• "Unhygenic toilets, paper towels and water were all over the sinks."
• "The tables were stinking, you could literally scrap the last customer dried food of the tables."
• "Really sticky tables. Staff did wipe table but no difference."
• "Tables sticky, dirty and unclean."
• "Tables are sticky and toilets definitely need a good clean."

Food Quality

Pros:

• "Really enjoyed the food."
• "Everyone in the party couldn't stop complimenting the food."
• "The food was very nice and the lady serving was very friendly."
• "Food is good quality and reasonably priced."
• "Food was fantastic, I ordered rump steak and then had a brownie dessert. Steak melted in my mouth, chips cooked perfectly and the brownie was just simply scrumptious."
• "Food was great. Myself and my family had a nice time."
• "The food was lovely, hot and fresh."

Cons:

• "We spent almost £50 for four and would have got better service and quality at McDonald's!"
• "Over priced. Poor quality."
• "The food is rancid and cold."
• "Fish looks like coming out of the microwave, burned and soggy."
• "Most food was over cooked and some meals like mac cheese so small, generally not good vfm."
• "The 'medium' steak looked like it had done a tour of hell it was so burnt."
• "Totally over priced for very basic food 3.99 for 2 slices of garlic cheese bread had gammon and egg how hard is it to cook an egg gammon was so salty and over cooked needed a pint to wash it down tottall waste of money also food was luke warm at best never again."

Value for Money

Pros:

• "Look out for voucher offers as they tend to do some good deals if you sign up."
• "It's so reasonably priced and £4.99 for a 3 course kids meal is perfect."
• "Food very reasonable, ribs delicious as was mixed grill."

Cons:

• "Quite expensive for a very standard breakfast."
• "The food was also overpriced for what it was."
• "The play area for kids (indoors) is fine, if a tad overpriced."
• "Adequate food overpriced would not visit again."
• "Food is very overpriced and we will not be going back."
• "This place has small portions which are expensive I'll go elsewhere from now on."
• "I wouldn't visit again total rip off."

Atmosphere & Facilities

Pros:

• "Lovely place for families for young children. plenty of room for bigger celebrations and staff very accomodating."
• "Typical pub, child friendly with play area outside and indoor play area."
• "Very friendly place. Lots of parking. Outdoor play area, and also indoor area."
• "An inviting environment for everyone, adults and families."
• "Nice place to go with little ones as there's a play area for them food is decent."
• "Great for kids with a brilliant play area inside and out."
• "The atmosphere was relaxed, warm and comfortable."

Cons:

• "The whole place needs a refurbishment to be honest, the chairs have been well used and are sticky to sit on, so has the carpet throughout the restaurant."
• "The play area is as old as me and as outdated as the pub itself."
• "The place needs a good deep clean."
• "It needs a refurbishment, stained seats, tired bar area. The kids park in the beer garden is gone too. Smells a bit musty as well."
• "The restraunt seems a bit run down and needs some work to freshen up a bit, especially the toilets."
• "Play area was very run down and dirty as well."
• "It's not very clean, we sat down to a sticky table."