"Throughout the process, they were communicative and wonderful people to work with."
"The customer service very helpful."
"Every member of staff I dealt with at Awesome either on email or in person were so helpful and offered so much advice, they had a lot of time for me."
"The customer care team are always really friendly and helpful."
"Nisha helped me with the problem, she was very quick to respond to my worries or queries and made sure to check my order herself before it was sent out to me."
"Their customer service team is responsive and on the one occasion where an error was made, they fixed it and arranged super speedy shipping for me."
"Communication is quick, any questions or problems are dealt with quickly."
Cons:
"Order placed more than 1 month ago, I cant get an update on my order, they have taken my money and not provided artwork yet."
"Responses to emails are vague, slow and completely unhelpful."
"Absolutely no communications... I am left now last minute without the items ordered."
"They owe me a refund, I have tried for months to get my money back but they don't even bother answering emails and you can't get through via phone."
"Poor Customer service - requested a refund on an order that wasn't even delivered and still haven't heard anything back in two months."
"They’ve gone into admin but still taking orders … I’ve been waiting 2 months for some prints and the communication is shocking."
"Terrible customer service. Order overdue and cannot get hold of anybody."
Product Quality
Pros:
"The quality is stunning and the delivery was super fast."
"I was impressed with the vast range of products you can stick your personalised designs onto and I would use their services again :)"
"The quality of all their products is high."
"However, those outsourced items actually tend to be higher quality than their in house items."
"The quality of these products is beautiful."
"I love the quality of the cards, printing and everything was exactly as I designed."
"Their items are high quality, and they offer recycled stock."
Cons:
"Have been a customer with these guys for years, but quality and turnaround time has been slipping for a long time."
"Quality can be hit and miss depending on the products you’re looking to purchase."
"Printed totally wrong size - refuse to correct."
"Embroidery quality control completely missing."
"Half of the order turns up and the colour quality is poor."
"When I finally received them the quality of the product was awful, tatty and unprofessional."
"Each bookmark is completely covered in scratches."
Delivery & Turnaround Time
Pros:
"Awesome Merch even put a rush on it after stating that I needed them sooner than I thought."
"Been working with Awesome Merch since the very beginning of my small online shop! I am happy to say that thanks to their quality, great turnaround time and diligent customer support I keep coming back."
"The delivery was fast and they kept me updated on the status of the order all the time."
"We are super happy. Just received our order for branded caps. Really fast delivery."
"Printed and shipped and received within a day!"
Cons:
"Absolutely terrible AVOID!!!!!!! After taking nearly triple the amount of time to finally receive my order…. Not only were the items shockingly delayed but they have only included half of what I paid for."
"I’ve been waiting almost 2 months for my order… now being told my order won’t be ready until middle off September."
"Still waiting for a delivery."
"The deliveries have been very late."
"I've had my order delayed 3 times now and I'm beginning to think it's never going to arrive."
"Placed an order two months ago, still waiting. Impossible to get in touch with."
"I've been waiting for 3 months for my items, they no longer reply to emails and don't have a working phone number."