Pizza Hut Restaurants Reviews Summary

Online Ordering

Pros:

• "Food is ordered online and was very easy to do."
• "I really like ordering with the table qr code as it's quick and easy."
• "Was still able to use my meerkat meals offer too."

Cons:

• "Every single time I try to order online from this branch, it is closed."
• "Ordered a takeaway through Uber eats missing items and uncooked fries husband rang pizza hut to complain to be told Uber eats driver must of stole our food."
• "Avoid using the online menu system where possible (overly complicated and could have food on the table by the time we finished ordering)."
• "Ordered food from Uber eats two items missing chips not cooked and can’t even get money back for items I haven’t received phone restaurant to complain to be told Uber driver must of pinched my food then slammed phone terrible service."
• "They still don't take cash!! Very frustrating."

Service

Pros:

• "Although the service was a little slow to usual, they were busy, and they did accommodate by helping to celebrate my stepdaughters birthday."
• "Great friendly service, highly recommended."
• "Staff excellent and couldn't do enough under difficult circumstances 'well done to all.'"
• "Great restaurant with extremely polite friendly and helpful staff."
• "The waitress in this branch (Amy) is exceptional and goes above and beyond to make her customers experience a relaxing one."
• "Despite there only being one girl serving, she did a fabulous job of keeping diners looked after, cleaning up and seating new guests."
• "The staff were amazing - so accommodating."

Cons:

• "Service was shocking even though we used an app to order our food."
• "The service was appalling. We had to wait half an hour for our order to be taken."
• "The employees spent more time on their phones and talking to one another than serving."
• "Waited at door for table...stood there for 15 minutes totally ignored by staff."
• "Shocking experience waited for 20 mins for someone to come to say there was no tables."
• "Service is shocking, tell you it’s ready when it’s not on the app and aren’t the pleasant of bunch."
• "Service was poor, eve though the restaurant was only 1 third full?"

Food Quality

Pros:

• "Pizza was as expected, generally a good selection."
• "The star of the show is undoubtedly the pizza, with a variety of toppings."
• "All dishes were amazing."
• "The food was nice."
• "The pizza was beautifully cooked: We had a shared stuffed crust Hawaiian."
• "Food was tasty kinda pricey but usually worth it."
• "The pizzas are tasty and filling."

Cons:

• "2 pasta dishes available both were dry, edible but dry."
• "Our pizza came and it was distinctly underwhelming, with an odd scattering of pepperoni and half melted cheese."
• "The individual components of the pizza were of high quality and base was light and fluffy but it didn't add up to much. It really lacked flavour which can't be excused at these prices."
• "Pizza choices are so limited!"
• "The buffet is of poor quality, and poorly presented."
• "Food undercooked, service apauling, forgot our deserts."
• "However, on this occasion the pizza was the worst I've ever had, not at all the standard I had expected."

Cleanliness

Pros:

• "It was clean inside."
• "Was clean and tidy when i popped in."
• "Social distancing measures were perfect and everything very clean inside."
• "Top quality of food and drink and 5 star cleanness - very impressive!"
• "She LOVED it!!! 😍 💞 we all enjoyed our pizzas and the salad bar was fresh and clean."
• "The salad bar was very clean and the toilets were spotless."
• "Lovely clean and friendly restaurant!"

Cons:

• "The salad bar was very disappointing, only the beetroot looked fresh enough to tempt me."
• "Was a bit dirty. I was given a dirty sticky menu and table wasn't clean properly."
• "But I was alarmed to see everyone who went to the salad bar did not think it necessary to wear a mask."
• "Lots of dirty tables despite restaurant being quiet as mid afternoon."
• "The ice cream spoons had hard, leftover food on and so did the little salad bowls."
• "On three occasions we sat on a very dirty sofas."
• "I found this place dirty. The seats were sticky and salad bowls were unclean."