Pizza Hut Reviews Summary

Food Quality

Pros:

• "Visited here a few days ago... the food was great."
• "Not to mention the food was cracking!"
• "A fantastic visit with fantastic food made fresh."
• "Food was great, hot and delicious."
• "The food itself was good enough. But for the price you pay, it does leave much to be desired."
• "The food was lovely!"
• "Food was superb however make sure if you have extra toppings you get what you pay for."

Cons:

• "Pizza is so small now that it's not enough for price. Atmosphere is dead."
• "Our main pizza arrived uncooked and cold."
• "It's the worst pizza I have ever tried, and I eat a lot of pizza."
• "Most of the food at the buffet was burnt and the ice cream machine was broken for days, putting a huge stress on the staff."
• "From start to finish awful. They had next to no toppings, no salad at the salad bar."
• "Second time using this Pizza Hut... the pizza was literally dripping grease it was disgusting 🤮."
• "Worst pizza I've had in my entire life. Dry, tasteless and no flavour to any of it."

Service

Pros:

• "I was super impressed with the service. For having to serve a group of 20 starving people... staff were very efficient and helpful."
• "It was good and they were really helpful as took the people we support and they helped us so we could get the wheelchair around the table brilliant service thank you."
• "Don’t listen to the negative reviews- super friendly and hardworking staff- thank you Tracey for your excellent customer service."
• "Super lovely staff and very professional dealing with a big group of 20+ students for a social."
• "Highly recommend Pizza hut at Riverside Norwich. As a family we went there last night 17th August for a family celebration. Lovely looking venue, our seats over looking the river, very clean restaurant, friendly helpful staff, especially Jeremiah & Caroline."
• "Considering the place was absolutely chock full of customers we were kept informed of the waiting times for food and the staff were lovely."
• "Friendly staff, clean restaurant."

Cons:

• "Awful, just awful - have been to lots of Pizza Huts in the past and all were good... Customer Care is non-existent."
• "Terrible, food still on tables, not clean, no salad at salad bar, terrible service only 2 people working."
• "Rude staff and condescending asked three people for a glass of water waited ages for it and when asked were abrupt."
• "Not good service. Waiting 40 mins just to eat serviced and waiting near an hour for my pizza and it was cold when it finally arrived."
• "Very poor service, missed a child's meal completely, flavour gone on drinks machine, dirty tables all around us, not cleared the whole time we were there."
• "To start, one of the servers had some kind of attitude problem."
• "An utterly appalling Pizza Hut. Too few staff and the ones that were working were rushed and totally miserable."

Atmosphere

Pros:

• "Nice setting next to the river overlooking part of the new development going up the opposite side just off King Street."
• "An amazing summer evening, with sunshine."
• "Atmosphere is good and the staff are great!"
• "The atmosphere was great."
• "Whilst this is your usual Pizza Hut... the staff are what made this that extra special. Really friendly and accommodating."
• "Inside the restaurant was nice as well."
• "Food was lovely, everything you expect from a pizza hut."

Cons:

• "Empty, soulless... with no music playing or other table noise it was a weird place to eat."
• "Pizza is so small now that it's not enough for price. Atmosphere is dead."
• "It was very cold in the restaurant. We had to put our coats on half way through the meal."
• "The place was filthy to top it off."
• "Extremely loud place to each not recommended for anyone without kids."
• "There was no warm friendly atmosphere and whilst the food tasted very good, it was not an enjoyable experience."
• "Lots of fruit flies around in the particular corner we were sat in."

Value for Money

Pros:

• "At least we had a 2 for 1 code!"
• "The buffet is excellent value for both kids & adults."
• "Pizza hut is always a good shout because you can get so much food for your money."
• "Plus with their pizza and salad for £5 the price was right too."
• "Can't ever beat a pizza hut buffet at any of their restaurants staff friendly food nice and get pizza pasta and salad all for just 6.99."
• "Great gathering hub and prices set to what they should be."
• "Boys love the pizzas. The staff have always been helpful and friendly. I really like the all-you-can eat salads."

Cons:

• "Very over priced and very disappointed... Sadly 😥"
• "Desserts fairly small."
• "Just over £52 for two medium sized pizzas, one small side and two drinks."
• "A little pricey but in fairness you can have what you like and as much as you want, but food was really tasty."
• "Worst value for money ever. I purchased 3x individual deep pan pizzas and one thin crust. When received, they were all size of young kids' pizzas."
• "£60 for a family of 4. I'm so angry I spent so much for so little."
• "A meal for two was just over £50!"

Ordering System

Pros:

• "Ordering was easy, food and drinks were served in good time."
• "Everything is ordered via an app which is annoying but at least we don't have to wait to order."
• "The food is fresh and delicious, well worth waiting any amount of time for."

Cons:

• "Order by app is just weird and long winded."
• "However the system they had in place for COVID didn't work imo."
• "Didn’t like that the waiters don’t ask for your orders as it’s done online now."
• "Drinks machine not working, toilets not open and not able to pay normally - had to use a qr code and pay online (which didn't work)."
• "Firstly the website QR Code system to order the food/drinks was awful."
• "No message that order is ready to collect earlier (it was !stone cold!)."
• "An incredibly disappointing visit to Pizza Hut... no one actually came over to check how our meal was!"