Wheelwrights Arms Country Inn & Pub Reviews Summary

Service

Pros:

• "Brilliant service from start to finish."
• "The service is attentive and friendly."
• "Service was good and friendly."
• "Lovely friendly staff and great breakfast and dinners too!"
• "Staff very accommodating and friendly."
• "The staff, especially the landlord Richard, were so accommodating and excellent."
• "Really friendly, welcoming and accommodating staff (all of them!)."

Cons:

• "Right from the start we didn't get a warm and welcoming feeling."
• "Staff were very busy and seemed hurried and stressed."
• "Staff were casual and their customer service abrupt and dismissive."
• "Tried to get lunch but a 45 minute wait for food, on a Thursday lunchtime in September!"
• "The staff member we spoke to was very friendly and attentive. However the food was atrocious and inedible."
• "Nothing was offered for the inconvenience, which was very poor customer service."
• "They almost ruined her birthday surprise, not that they cared or offered any compensation or even had the decency to give me a call."

Food Quality

Pros:

• "Amazing food, we were made to feel very welcome."
• "Chocolate brownie was fabulous and gooey with a crispy outer."
• "The restaurant and food was delicious (every dishes)."
• "The food in the pub was outstanding."
• "Roasts were top notch as were the puddings and well priced drinks."
• "The food was delicious."
• "The food was very good."

Cons:

• "Had a Sunday roast there beef was fine but Don't ask for pork shoulder. My wife's was 2/3rds fat."
• "Pillows need replacing. Over priced food, slug/snail trails all over breakfast room carpet."
• "Disappointing Over priced Sunday Roast."
• "The rest was well over cooked."
• "Visited this place on Tuesday 17th for lunch..........Steaks were sent back 3 times because they were not cooked correctly."
• "We had a chicken and mushroom pie and it tasted awful, the quality of the meat also seemed really poor. The mashed potato was gritty and tasted almost like instant mash."
• "The burgers were small and very average for £16."

Accommodation

Pros:

• "Rooms are beautiful, the decor within keeping of the age of the property."
• "Rooms great very big and huge bathroom."
• "Pictures don't do this place any justice. It's a lovely place to stay."
• "Nice sized room simply styled but with everything you could need."
• "Also the room rates are extremely reasonable for such a lovely hotel."
• "The room was very clean, tidy and super cute."
• "The rooms were very clean and tastefully decorated."