Old Cottage Lisvane Reviews Summary

Atmosphere & Decor

Pros:

• "There was a really lovely atmosphere and the waitress was courteous and attentive."
• "There was a really good buzz even on a wet Wednesday evening."
• "Clean neat and ambient atmosphere."
• "A beautiful example of a pub with the rustic charm and hustle and bustle of local life in Lisvane."
• "The ambience is nice and quiet especially for a Sunday family dinner."
• "The whole atmosphere was welcoming and friendly."
• "Love the vibes of the restaurant."

Cons:

• "Angry looking kitchen staff striding through the premises on a number of occasions."
• "Our table wasn’t great as we were stuck right next to the till in the main restaurant."
• "Not a lot of atmosphere and no evidence of any entertainment."
• "The place was overcrowded, leading to fractured service and it was also very overheated."
• "It's pretty disappointing when a place only has one veggie option anyway, so it's a shame to arrive to be told you can't even have that."
• "The restaurant is a bit uncomfortable - bright, hot and humid with the kitchen in it."
• "The new selection was very poor, with only one or two meatless dishes."

Service

Pros:

• "The staff were amazing with our two young children - even though it was a busy Sunday lunch."
• "Staff were awesome, so attentive and the chef made me lunch as the vegan menu wasn't currently on."
• "The staff are attentive, pleasant and professional."
• "Amazing service, so incredibly helpful & cheerful."
• "Sophie, Ben, Jess & team were absolutely fantastic on Christmas Day."
• "Our waiter, Ben, was great, very friendly and helpful."
• "6 ladies had lunch last week. Everyone’s meal starters and main were delicious. We must mention the delightful young lady ABBY who looked after us."

Cons:

• "Service could have been much better and was incredibly slow for what was less than a half full dining area."
• "I choked on crab shell. I walked over and asked a waitress for help but she just didn’t reply."
• "The waiting staff were not very attentive."
• "The staff are rude over the phone and face to face, I felt uncomfortable booking a table."
• "The restaurant is quite busy so no staff to take care for walk-ins."
• "Staff weren’t particularly friendly & didn’t seem happy in the workplace."
• "We were left without drinks in a hot restaurant for a very long time."

Food Quality

Pros:

• "The meal I ordered was absolutely delicious, and a massive portion - thank you!"
• "The food is freshly prepared, beautifully presented and full of flavour."
• "The food was good, the staff were great."
• "Fabulous food, drink and superbly designed interior. Had the chateaubriand for two was such good quality for money."
• "Food really is great, the lunch menu is a very good deal."
• "Excellent food and professional friendly staff."
• "The food was excellent, freshly cooked, great range and tasted delicious."

Cons:

• "The slow cooked pork was chewy, the broccoli was hard & undercooked & the pastry on the pie was hard."
• "Main complaint is on some of the dishes there was so much caramelised onion that it overwhelms all other flavours - the pizza especially was ruined."
• "The food on my first visit was really good, the food the second time was very mediocre."
• "The food was very clearly cooked and re-heated."
• "Food was awful though: burnt and drowned in very salty thick stock gravy overpowering all the meat."
• "The Sunday lunch… we ordered the trio, I was taken aback by how little/no veg was on the plate for the price."
• "The food was very disappointing... nothing Rustic about the bread, bits of stale crusts!"

Value for Money

Pros:

• "Approachable prices for the quality of the food!"
• "What an excellent dining experience, great choice of Sunday lunch and sweets, tasteful refurbished venue, we travelled 1.5 hours to get there and would do so again."
• "The food was very tasty and the menu was interesting and varied."
• "Very nice place with excellent staff and food, service was fast."
• "Lovely surroundings. Welcoming staff. Waiting staff very attentive and pleasant. Quick service. Very good menu, many varied dishes."
• "Nice choice of food and reasonable, 'about right' prices."
• "The food is good and my only reason for not giving 5* star is the value/price ratio."