The Mount Stuart - JD Wetherspoon Reviews Summary

Staff Service

Pros:

• "Really enjoyed my experience here. Staff were extremely helpful and very friendly."
• "The staff are helpful and attentive and given Wetherspoons pricing, its a great experience."
• "The service was fine, with pleasant and helpful staff."
• "The food came quick with no hassle the bar staff were friendly and helpful as was the waiter."
• "Staff are great."
• "Staff were very friendly."
• "The staff here is beyond excellent, when my wife left behind a small succulent we had just picked up, not only did the staff keep it safe until we got back, they watered it because it was looking dry."

Cons:

• "I would not recommend this place to anyone."
• "Unbelievably rude, obnoxious & grossly incompetent staff."
• "Staff who served us had the usual 'don't like it leave' attitude."
• "Staff didn't appear at all happy or eager serve us."
• "Unbelievably rude, obnoxious & grossly incompetent staff... customer service skills truly abysmal."
• "A young girl with dark hair... was extremely rude."
• "Staff at this venue are wonderful, so helpful and accommodating!"

Food Quality

Pros:

• "Food was excellent, hot and exactly as ordered."
• "Food and value is a good as always."
• "Really tasty meal and great value. Lots of choice and generous portions."
• "All three of us had great food that arrived in a good amount of time."
• "Food is cooked quite a bit better here than the other Wetherspoons I've tried. Piping hot when served, very tasty."
• "Food came quickly and it was hot and tasty."
• "The food was good value and tasty."

Cons:

• "Not as cheep as i would have thought and as i decided to have a cheese and bean jacket potato, there was no butter on it and very lottle cheese."
• "Food was awful. Child pizza had soggy dough so not cooked through properly."
• "Dry jacket potato and tuna (no mayo!) awful."
• "Both our meals were stone cold."
• "The food wasn't great and not good value at all."
• "Worst food I've had at a Wetherspoons chain by far. Every meal was half food, half grease."
• "The mixed grill arrived uncooked and had to be sent back to the kitchen."

Ambiance & Cleanliness

Pros:

• "Decor clean and very modern."
• "Place looked great, nice & bright, spacious with plenty of seating."
• "It's airy, spacious and even has outdoor seating with a terrace overlooking Cardiff bay."
• "The bar area is decorated above in an eye-catching way, unusual in a Spoons."
• "Nice view from upstairs terrace."
• "The interior of Mount Stuart is equally impressive, boasting spacious and light-filled atriums that provide a welcoming and uplifting atmosphere."
• "Beautiful location, very clean and modern inside."

Cons:

• "Place was rammed but it is Christmas party season. Got a table, was full of dirty plates."
• "Have visited a few times over the years and sad to say it's clearly showing signs of wear and tear now and considering it's pricier than the Wetherspoon pubs in the city it could use a bit of TLC."
• "It was a busy Saturday but the tables were dirty, full of dirty glasses and dirty plates."
• "We had to walk both upstairs and down in search of a clean table (which was not that clean, sticky rings from glasses and spilt salt could still be seen)."
• "Asked the same 2 people and a third person of the table could be wiped down as it was really dirty but also ended up doing that myself."
• "I thought the floors were dirty. The tables were clean but they could do with sweeping and cleaning the floors."
• "It was a busy Saturday but the tables were dirty, full of dirty glasses and dirty plates."

Value & Pricing

Pros:

• "Due to it's location the prices were extremely reasonable."
• "Reasonable prices compared to some other places in Cardiff Bay and the food we enjoyed was not only wholesome and tasty but provided excellent value."
• "Still reasonably priced."
• "Modern building on the Bay, good beer selection, pub food that won't break the bank."
• "Good value for money for both food and drinks."
• "Very good value for money. Fish & chips was excellent as was the beef madras."
• "The beer is so much cheaper than anywhere around with Ale ranging from £1.69 to £2.39 why would you want to go anywhere else."

Cons:

• "The reason I won't return though is the menu change. Very few choices, and most of them had a lunch time feel."
• "The quality of the meat when it arrived was not very impressive either, nor was the portion given the price."
• "This is a very Very busy and large Weatherspoons based down Cardiff bay... The prices are slightly higher than my local Weatherspoons but they are still reasonable priced with food and drinks."
• "Prices are a bit more but I think that's down to location so not really annoyed with that."
• "Think prices have gone up recently and was surprised that the food was generally more expensive than wetherspoons near and within London, hence 4 stars not 5."
• "Probably the worst place in Wales to get a burger."
• "The food was average at best, ended up leaving half of it as inedible."

Location & Facilities

Pros:

• "A Wetherspoons with a waterside view and even complimentary access to a quayside viewing telescope."
• "Located in mermaid Quay this wetherspoons is well situated."
• "The rooftop of Mount Stuart offers a stunning panoramic view of Cardiff Bay, making it a must-visit spot for photographers and anyone looking to capture the beauty of the cityscape."
• "Standing alongside Mermaid Quay this is a lovely looking building and is very modern."
• "The Mount Stuart is in a really good location in Cardiff Bay with good waterfront views and plenty of outdoor seating for the summer. It is a little more expensive than other Wetherspoons around the town, but still cheaper than other places in the Bay."
• "The location of Mount Stuart is advantageous, with easy access to nearby attractions, restaurants, and shopping venues, making it a convenient stop during a day of exploration in Cardiff."
• "Mount Stuart in Cardiff Bay is a modern architectural marvel that has quickly become an iconic landmark in the area."

Cons:

• "Not much atmosphere and even though the top floor is outside it is non smoking."
• "The app to order food wasn't working, no idea why but it wouldn't allow us to add a drink, therefore wasn't able to add the meal to the order."
• "They should be using gloves instead of bare hands."
• "There are toilets on site, but parking is at the nearby car park which is paying."
• "No parking on site as its in the bay area but there is one behind Mermaid Quay nearby."
• "Tables not large enough for a big group and no reservations possible."
• "Security needs to be trained in how to restrain correctly."