Masa Restaurant Reviews Summary

Customer Service

Pros:

• "The customer service was so brilliant that the minute you raised your head, someone was ready to act."
• "The staff were very friendly and took the time to explain each dish to us."
• "Very welcoming staff (thank you again Habib) and delicious authentic Afghan food."
• "The service was also top-notch. The staff was friendly and attentive, making sure our every need was met."
• "The service is best and fastest in years! Waiters ready to help and enough moving around!"
• "The staff was so friendly, especially Bushra."
• "Staff are super friendly and professional."

Cons:

• "Ordered from this place at 19:30, it’s been 2 hours and still no food."
• "It takes takes about 15mins for someone to get you a drink???"
• "Staff were not very welcoming, had to approach them ourselves to be seated."
• "Very rude and disrespectful staff."
• "Shocking service, my family and I were standing around waiting for the staff to approach us."
• "Service could have been a lot better. It took her ages to clean the table."
• "Their table service is zero as I had to go to the counter myself if I needed something."

Food Quality

Pros:

• "The food is properly cooked so and it will definitely won't make you sick."
• "For under £10 this feeds me and my two little siblings well!"
• "The Mantu was amongst some of the best I have tasted."
• "The food was really tasty and will be going back this weekend with family!"
• "Everything we ordered was simply well cooked, served quickly but not too quickly with a lovely variety of flavours and textures."
• "The food is fingerlicking tasty."
• "They have my 3 favourite food! Bara BBQ is amazing, lamb Karahi which is amazingly soft and tasty!"

Cons:

• "The lighting was poor and the walls weren't clean."
• "I ordered 4 manto and tow crayee the brought me leftovers from yesterday or few days ago it was very dark and hard."
• "The pilao didn't have any nuts or raisins, just plain rice and meat like a simple pilao."
• "The meat was slightly overcooked."
• "However the price of the mixed grill is overpriced for what you get."
• "The food is small portions and tasteless."
• "Food came pretty quick but not to our liking, ordered sea bass, there was no information if it's been deboned or not, with every bite there were like 3 bones which made it impossible to eat."

Atmosphere & Ambience

Pros:

• "Amazing ambience."
• "Very good atmosphere inside."
• "Atmosphere is lovely with fast service from very friendly and polite staff."
• "The warm and inviting atmosphere added to the overall charm of the place."
• "Elegant but not ostentatious, relaxing and welcoming."
• "The warm and inviting ambiance added to the overall experience, making it perfect for our large family gathering."
• "Atmosphere is great and the staff were attentive."

Cons:

• "We won't be visiting again. We have had better Turkish/Afghan food elsewhere."
• "I would not recommend this place to anyone. Bad experience..."
• "Service can be hit or miss."
• "The overall decor is quite simplistic that simply fades into the background."
• "Was a great place but customer service going downhill."
• "Whenever I go in staff are sitting at the table near the counter chatting."
• "The restaurant is bad: no decor, no environment, service is slow and comes uncooked but the staff is helpful."

Value for Money

Pros:

• "For under £10 this feeds me and my two little siblings well!"
• "Spent under £30 per person and left feeling quite full."
• "Portions are generous to say the least and what you'll pay for a meal is unbelievably good value."
• "Food portions are generous and not very expensive."
• "10/10 superb quality food, huge portions and pocket friendly price tag."
• "Generous portions and great value for money."
• "Well priced for the quality they provide."

Cons:

• "Very little serving for so much money."
• "Very expensive and low quality food, the quantity isn’t fair enough compared to the cost."
• "Plus they charge you 20% service charge with their already sky high prices."
• "The food was alright but the prices are way higher then expected and one thing shocked me that they have added 15 pounds service charges in the bill themselves."
• "Food portions was small and over priced compared to similar cuisine."
• "I bought a family platter for £59.99... This should of been £25."
• "Would not go again- not happy to be forced to pay a 12% service charge for no service."