Vets Now Doncaster Reviews Summary

Emergency Service

Pros:

• "Great to know there is such a valuable out of hours veterinary service available!"
• "Fantastic out of hours vets service, very knowledgable, thorough, friendly and reassuring."
• "Absolutely fantastic service from those that gave face to face service and the lady on the phone that I spoke to for advice."
• "Provided excellent care to my cat Waffle for his heart condition during a relapse, also helped with the decision to let him go."
• "The team at vets now we're so lovely and empathetic to us throughout the hard time we were having with the loss of our kitten."
• "Fantastic professional service. Thank you 🙏"
• "Superb out of hours service, kind and helpful staff and fabulous vet giving our little dog the best care."

Cons:

• "Shouldn't be aloud to trade very incompetent took my dog there Monday night after vomiting for 2 days ......the vet was rude flapping his arms about in car park."
• "Such a bad experience with this vets. We sadly lost our dog because their were no vets on site to see her."
• "This is supposed to be an emergency service yet no one is local out of hours."
• "Took our baby here early hours 9th October 2019 after being instructed to bring her in straight away. No one was there not even a receptionist shouted for someone to help us no one came???"
• "We arrived at emergency out of hours I thought the service was shocking.. we dropped our puppy off after we thought she may of potentially eaten poison.. it was 40 minutes before they even looked at her."
• "No one was there not even a receptionist shouted for someone to help us no one came???"
• "We arrived at the out of hours vets with my poorly 10 year border terrier only to be met by the vet she didn't even make him feel at ease like my own vet does."

Staff and Communication

Pros:

• "The staff were kind, compassionate and friendly."
• "They handled Mr Sox as if he was their own. Mr Sox passed peacefully at 05:05."
• "What was a very worrying time, the staff were very calm and helped me through a difficult time."
• "I first spoke with the nurse on site and she was lovely I was very stressed & upset but she was so understanding and kind."
• "The staff and vets are fantastic, very caring and attentive and listen to what you are saying."
• "The vet and nurse were diligent and reassuring."
• "The colleagues were fantastic and really helped us through it."

Cons:

• "A cold, heartless company."
• "We were not kept updated on progress, we had to request an update and they were more concerned on the payment than anything else."
• "Not a very helpful vet, didn't seem very knowledgeable."
• "Utterly devasted by their uncaring and un sympathetic attitude."
• "At such a distressing time the vet on duty was not very empathetic."
• "No compassion or understanding of grief to either the family pet or the owners."
• "The vet had put my beloved rabbit to sleep and all I can say is the vet was absolutely awful."

Cost and Pricing

Pros:

• "The cost I felt was very reasonable I was expecting a lot more."
• "Fantastic emergency out of hours care provided at very short notice. Also prepared all the relevant documentation for claiming on insurance immediately and without prompting."
• "The care we received was excellent and our dog is recovering so thank you, however the costs were ridiculous."
• "Excellent out of hours service with super vet care. Sensible approach with our dogs needs at the heart of the discussion and treatment plan. No wasted or unnecessary expense or medications. Highly recommend."

Cons:

• "I think it’s absolutely disgusting you wanted to charge £275 consultation fee for a dew claw."
• "Very expensive to be seen at the out of hours."
• "Really just wish they could bring down the price of emergency fee, it's too much."
• "Vets Now Is daylight robbery."
• "How can you dare ask over £200 for a consultation fee for a dog?"
• "The only thing which I wasn't too gapph about was the charges for out of hours vets."
• "It was 40 minutes before they even looked at her or gave her an injection to make her sick... and a whopping bill of £338 that's a weeks wage.. I dont know how they justify that."