Vets Now Kilmarnock Reviews Summary

Compassion and Care

Pros:

• "Really caring and compassionate when we had to put our lovely Gino to sleep."
• "Vets Now Kilmarnock showed myself, Partner & our wee dog nothing but compassion for the situation with Roxy."
• "The ladies who dealt with us could not have been any kinder."
• "The receptionist was phenomenal, so friendly, kept us informed when our dog was in with the vet and really made us feel at ease."
• "The staff looking after my very ill dog were absolute angels, compassionate, empathetic, professional."
• "All staff, including the vet herself, were very caring and let me take all the time I need to say goodbye to my wee Alfie."
• "The team helped make a very distressing situation much less difficult by their approach to patient and owner care."

Cons:

• "It's disgusting that a place who are meant to take care of sick animals are so money driven."
• "The only down side is the extortionate prices that they charge."
• "Awful, after saying I don’t get paid for a week I was basically coerced into not bringing my sick dog to clinic."
• "Sadly he was popped off to sleep, his passing lacked dignity."
• "Where is the compassion Vets Now??? I hope no-one ever has to be made to feel like that."
• "This vet does not have duty of care disgusted to call themselves a vet."
• "We are astounded that a vet practice, who are supposed to put the care of animals at the forefront of their business, would allow a dog in a very serious condition, to not receive immediate vet treatment because they should have closed."

Quality of Service

Pros:

• "I cant say enough positive things about this emergency vets, and the costs are comparatively very fair."
• "Vets Now in Kilmarnock have been brilliant with our dog who needed an emergency operation and treatment."
• "Service was so efficient, staff were extremely friendly and the system was quick and easy to use."
• "Honestly can’t thank this emergency vet enough. They found what was wrong with our wee cat instantly and took the best care of both him and us during his last few hours."
• "Very satisfied with the care and attention we received under very difficult circumstances and a sad time was made easier by the kindness shown by the staff on duty."
• "First class service. My dog was very ill when she arrived and the treatment she received was fantastic."
• "The vet was attentive, knowledgeable, reassuring and informative."

Cons:

• "However, upon settling the bill, the final bill had grown to over £1300 with no reasonable explanation provided as to why the bill was now over 10% the top end of the estimate."
• "The Vet who performed the surgery did call on following evening to check on my dog and also to offer his explanation for the increased amount which he explained was down to miscalculation on medication required on his part."
• "In essence, we were charged for medication which we didn't actually require!"
• "But shocking most of all the same injection given to my dog for throwing up I was charged £75 compared to £25 at my own vets."
• "The vet who attended to us seemed to spend rather a long time googling information."
• "Let me leave with my dog in distress said her pups could may die and she could rupture but still happy enough to let me go even tho they took my consultation fee."
• "Sorry, really not impressed. Extortionate and 2 out of the 4 times I've been they have had no idea what was wrong."

Cost and Value

Pros:

• "I don't mind paying a premium for a service when there is a perceived value for money."
• "Prices are steep but worth every single penny for my girl to still be here."
• "The vet was fabulous too! Yes, the cost was terrifying but it was expected for out of hours."
• "The vet committed herself to keeping the cost down for us even tho we said 'do whatever you need to do'."
• "The whole experience was positive and I wholeheartedly recommend Vets Now."
• "Quick and easy experience throughout. Milo was quickly seen and I was reassured that he was fine."
• "All the staff were excellent caring for Dougie and fell for his very cheeky nature as he recovered."