"The nurses were also fantastic especially Amy who totally understood Jess's dogs needs."
"Sam the vet did many tests on our poorly girl to see what was going on looking at every avenue to keep her alive keeping us well informed and updated every step of the way."
"The vet and nurses were amazing with Ellie and myself also partner, I was very distressed and they put me at ease."
"The whole team were incredible, kind and compassionate."
"The care and support we got from Vets Now was excellent."
"The vet and the nurses helped us relax, they explained everything every step of the way and they treat the dog amazingly well."
"The care and attention he received was amazing."
Cons:
"When you’ve had x3 very sick pets, x1 of whom was in Hosp, & are so unwell yourself that you cannot even GET to the vet; the last thing you need are repeated invoice demands for a PAID BILL."
"It's daylight robbery."
"Highly believe this vets solely put dogs down to save time and costs."
"There was an absence of communication from the actual vet, who was indifferent, aloof and generally disengaged."
"The vets were completely no help, uncompassionate and not at all understanding."
"Worst service I have ever known, incompetent reception with no knowledge."
"Did not diagnose our sick dog correctly."
Cost and Insurance
Pros:
"Thankfully, my pet is insured."
"I have no problem with paying for the treatment, staffs time and medicine which was an additional £200."
"Really happy with the service provided, got the costs back through our insurers within 24 hours."
"They will also liaise with your insurance company if needed."
"I was made aware of the Consultation cost, during the initial phone call & other treatment estimated costs were given during the consultation."
"Extremely reasonable cost considering, it was a Saturday evening and a very short notice appointment."
"As it’s my first time making an insurance claim I felt I had to accept the £25 admin fee."
Cons:
"The care given was amazing but the money charged wasn't justified."
"Nearly £600 for a one night stay over observation on my dog and while I was eternally grateful for all the love and care it shouldn't be about money."
"It obviously was very expensive being a Sunday which everyone is aware of."
"We felt the money was more important than us."
"£230 for a consultation that lasted 2 minutes."
"The suggestion of leaving the cat overnight with the vets at £1,000 per night was rejected."
"I have no idea how people can afford to pay that amount of money for their dogs care in an emergencies situation."
Emergency Response
Pros:
"Got our dog in as an emergency within 20 minutes of us calling up at 1am in the morning."
"I would definitely recommend them as an out of hours vet service."
"Considering this was an emergency appointment everything was very organised and ran smoothly."
"We were seen straight away."
"The Vets Now team responded promptly early on Sunday morning."
"Staff were amazing and lovely, told me I could call before I tried to sleep to get an update."
"They greeted us as soon as we arrived for the appointment, came out to the car to help carry our dog in."
Cons:
"I rang on Sunday evening and was told to keep my dogs wound clean and that she didn't need to see a vet until the morning."
"Then they do not respond to insurers leaving you with having to constantly correspond about an already upsetting issue."
"After all of this we got next to nothing about what was going on and as a result got told we would need to pay approximately £12,000 to get to the bottom of it."
"I wonder how many pets are suffering because their owners don't take them to the vets in out if office hours for fear of the cost."
"The last thing a worried owner wants when their pet is being kept in over night is a phone call wanting part payment, especially when no treatment had been given."
"When I called vets now in Middlesbrough and asked why I had received no call back, no contact nothing I was told by the receptionist 'I don't know'...no care for if my dog was ok...if I had gotten help nothing."
"At some point during the call, the line dropped without me realising and no-one called me back."