Vets Now Edinburgh Reviews Summary

Quality of Care

Pros:

• "What a great service, vets and staff were so helpful."
• "The staff at Vets Now worked tirelessly to work it out and treat him."
• "Gentlemen vet extremely knowledgeable and reception staff delightful."
• "Very nice vets who helped ease my Dog’s distress and diagnosed and treated her problems."
• "Excellent service for stressed cat owners and their stressed cat."
• "Professional, courteous, and among the best in the business."
• "Great team. From the girl who spoke to me on the phone to the vet (Dr. Richard) who treated my dog."
• "Everyone was very calm, professional, sympathetic and empathic, at an extremely difficult and emotional time for us."

Cons:

• "Charging £307 just for consultation is horrendous."
• "They saved a lot of my dog's health last night. Dog was in severe pain after 3 days of treatment from most clueless and money sucking vet."
• "No compassion for animals or owners, was left feeling robbed and was left without my cat."
• "Was not informed of the price before hand. Although he was not examined, my cat was held hostage until I consented to pay £206."
• "No personal compassion. All about money. Its a shame this is the only emergency option."
• "Unfortunately my wee fur ball Ash had came to the end of his life and I had to use the services of Vets Now. The staff were wonderful, empathetic and professional."
• "The worst service I have ever had I my life, no care or thought for our feelings or our dog."
• "Extremely expensive and incompetent people. I have been charged £400 for absolutely nothing."

Cost and Billing

Pros:

• "The insurance part of it has also been dealt with very well."
• "Can't fault the service we were provided."
• "Thank you for coming to the rescue to retrieve my sock from my GSD puppy. Quick and efficient."
• "Brilliant service; very grateful for the quick turnaround, professional and friendly advice."

Cons:

• "Absolutely scandalous and I’m totally lost at what to do. Oh, and charging £57 for a cream I can buy online for £5 was the icing on the cake!!! 😡"
• "Have today been harassed for payment for an invoice from last year sometime which we have no previous knowledge of. Threatening letter arrived today."
• "Took my 10 month old puppy here one night at 8pm... She was given the smallest amount of food and... They said there were multiple things checked when the only thing done was her gums were checked."
• "Terrible more interest in money than helping my dog, she was dying on ground with my autistic children crying."
• "Was seen very quickly and my pet bird is much better! But the prices are ridiculous."
• "The service was good but the bill of £373.00 for a ten min appointment and an anti-sickness jag was incredible."
• "Very expensive out of hours. In for fifteen minutes, medication cost £20 but bill was still over £240."
• "They charge an emergency out of hours fee £180 fair enough it was 3pm on a Saturday, however, everything else is charged at what can only be described as an absolute rip off."