Vets Now Bradford Reviews Summary

Staff Professionalism and Compassion

Pros:

• "the staff were absolutely brilliant and so reassuring"
• "Words can not describe how good he was to all of us, our baby, Myself and my husband."
• "The vet was thorough and we felt reassured when we left."
• "Really friendly and very helpful when I brought my dog in"
• "Really lovely and helpful from the lady on the phone to the receptionist to the vet."
• "The nurse and vet were very kind and helpful and were able to give him immediate medication"
• "Thank you to the team on duty Friday 16th June. My cat Loki collapsed at home suddenly... utmost care, compassion and kindness for both Loki and I."
• "I was seen within minutes of arriving here and I think this helps with the treatment of the pet"

Cons:

• "Would not recommend this to anyone. Threatened euthanasia on my dog if I didn't pay instantly."
• "TERRIBLE! £350 I was charged to be told to feed my dog scrabbled egg."
• "Shocking customer service! Absolutely no respect for owners or pets!"
• "Awful service, went with my cat that was poorly a day ago, the vet saw all other animals that were brought after we came"
• "UNLESS YOU GET FREE TREATMENT DONT EVER EVER EVER USE THESE THEY TOTALLY RIP YOU OFF"

Emergency Care and Treatment Efficiency

Pros:

• "Poor thing had an anal gland abscess and a fever, which of course was extremely painful. I was so impressed that the vet diagnosed it so quickly."
• "They were all very friendly and I am extremely grateful to them for providing such outstanding care."
• "We had to make 2 visits over the weekend and received the best care from all the staff. They were so caring and considerate."
• "At an incredibly traumatic time, vetsnow were accommodating, understanding and completely professional."
• "The kindness and friendliness of the reception staff was fabulous and the vet who’s knowledge and decisive action saved our dog from becoming seriously unwell."
• "The staff there treated our little kitten Pluto, who unfortunately was dead before we reached them, with so much respect and care."
• "Arrived at 330am after telephone call to assess my cats need for treatment."
• "Fabulous service. They did everything they could for my dog right until they end."

Cons:

• "Very expensive and didn't fully diagnose the problem. Went Friday evening to them and had to go to PDSA sat afternoon as cat was still unwell."
• "Despite being very responsible my dog had a bad turn with the hot weather...They did nothing basically."
• "Profit-oriented outlet. Total lack of professionalism."
• "They use suffering and love for pets. They attract people at very high costs, or suggest putting your pet to sleep."
• "I phoned as my rabbit was poorly...I don't know how the fees are worked but certainly not there for the welfare of the animal in my opinion."

Cost and Affordability

Pros:

• "Great vets when you go through pdsa. Only gave 4 stars as private prices are very high. But vets itself is brilliant and staff were friendly and helpful."
• "Amazing emergency vet, yes not cheap but they took care of our puppy who sadly had parvo."
• "I was seen within minutes of arriving here and I think this helps with the treatment of the pet I would stress to every pet owner to really consider taking out pet insurance."
• "Would just like to credit vets now for helping us with our poorly pup. They were at the end of the phone twice on Sunday night giving us advice for free."

Cons:

• "£280 call out fee is an utter disgrace for 11pm at night. Rothwell charge much less."
• "Vets were excellent, and caring, but £265 just for consultation?. Extremely over the top for anyone without pet insurance."
• "Good care but scandalously expensive. 330 pounds to get my dog to be sick after eating a Christmas pudding."
• "Absolutely disgusting all these vets are about is money!! First thing that comes from your mouth while my puppy is dying in my arms!!"
• "Far too expensive 4 hrs £600 that includes blood test bag fluids and putting my beloved dog down."
• "UNLESS YOU GET FREE TREATMENT DONT EVER EVER EVER USE THESE THEY TOTALLY RIP YOU OFF FOR THE CONSULTATION AND TREATMENTS."