Address: 5th Floor, Llanthony Warehouse, The Docks, Gloucester GL1 2EH, United Kingdom
Phone: +448001584147
Rating: 4.5
based on 134 reviews.
Customer Service
Pros:
"Caroline was always kind and sensitive and understood the need to move my mum to a safer home quickly."
"Chloe who was fantastic and kept us informed the whole time of progress."
"Even when off with sickness or annual leave, I was still kept up to date with matters through my solicitor's secretary."
"I felt I was in good hands and was constantly kept in the picture across a range of tasks involving Company formation, Sale and Contracts that were of a complex challenging nature."
"She was professional, knowledgeable and always kept us informed, which minimised our stress and provided an excellent service."
"Every email enquiry I sent was answered on the same day."
"Claire kept me informed the whole time and the process seemed effortless."
Cons:
"This fiasco has been going on since July and Tayntons are still not ready to exchange, we have been told it will be January 2023, we have been ready since September."
"Worryingly, if we had not identified these mistakes through our own due diligence, they would have caused further delay and expense to ourselves."
"I have to chase them every few months and get told the person has left and no one picked up the file."
"Tania as the lead conveyancer on our case repeatedly failed to respond to our questions in a timely manner."
"The communication was terrible (I couldn't once get through on the phone to the person handling the case)."
"He has also decided not to respond to my calls. Very unprofessional. Avoid!!"
"Our solicitor was completely inaccessible, with communication non-existent."
"The staff, the correspondence and help were A class."
"We couldn't possibly have achieved this without the expert help and advice from Robert and his team, who are sympathetic and approachable."
"A professional and responsive service, and I wouldn't hesitate to recommend them."
"Caroline provided an efficient and reassuring service throughout with her colleague Julie."
"For efficient professional conveyancing Claire Burrow with Amie Watkins are an excellent team."
"Today I was seen by Rachel Curtis. A very professional person indeed."
Cons:
"Ruining many people's lives. Completely unprofessional. Avoid at all cost!!!!"
"This firm are massively in bed with Gloucestershire social services (who have been rated inadequate for many many years and have a truly appalling reputation also)."
"He has decided not to respond to calls and emails from the other party's solicitor and his own client."
"Worst childcare solicitors in the world whose primary and only objective is to milk legal aid fees, massively corrupt and incompetent firm."
"SERIOUSLY!!, DO NOT USE THIS FIRM FOR CHILDCARE MATTERS!."
"Extremely poor service, still waiting for their solicitor, Paul O'Flynn, to respond to my email sent 2 months ago, even after several chasers, no response."
"Poor and inaccurate communication was a constant theme of our experience with Tayntons."
Efficiency
Pros:
"Many thanks would defo recommend and use in the future."
"Hit a couple of problems which was nothing to do with Tayntons but they helped me get over these as quickly and resolved the problems."
"I have already recommended Tayntons to friends and Penny will be the first person I call to act on my behalf in the future."
"Would highly recommend them again and again."
"I would certainly recommend this firm."
"We would 100% recommend Tayntons to others."
"I would thoroughly recommend Tayntons to anybody in the future."
Cons:
"I’d advise first time buyers/sellers to avoid."
"Currently half way into the 5th month since I’ve accepted an offer and still not complete."
"Wouldn't recommend them, if you're already using them.. good luck, you'll need it!"
"100% avoid if you can!!!!!"
"I'm sorry to leave a one star for Tayntons but this is genuinely how I felt for the services provided by Tania Hall in the recent residential property conveyancing process."
"Be aware they take your money and don’t do anything, put in two complaints not one reply back."
"Having an absolutely terrible experience with my late father's estate. Questions left unanswered now for almost two months, endless 'out of office' auto replies.... we are constantly sending emails which are ignored."
Communication
Pros:
"Nicola and Chloe were fantastic, would definitely use them again, they kept me up to date on everything absolutely brilliant."
"Thank you Chloe for dealing with the sale of my house in Gloucester; you were very professional and very understanding and helpful with my sale."
"If I needed to ask them for anything they were at the end of the phone."
"Information was passed along both directions in a timely manner."
"Caroline was on hand to provide us with her consistently professional and calm support."
"On the few occasions we needed to talk and email, Caroline was available, very reassuring and good to work with."
"The online quote system was easy to use and understand."
Cons:
"I could go on and on about how poor this firm were to deal with, but they have caused me and my family enough pain and suffering already so won't for now but thought it my duty to warn others here! YOU HAVE BEEN WARNED!."
"She even went on leave for ten days without informing us who was taking over our case."
"Their written responses are poorly written with grammar and spelling mistakes, answers to questions are abrupt and it just takes forever for them to do anything."
"I was left with no confidence that they were on top of things."
"I would rate half a star if I could. Sara Robinson has done nothing to help me get my property, I have done everything myself."
"We chose Tayntons based on their reputation as a firm who supported their clients throughout the challenging legal process, and have been left incredibly letdown."