Leonard Gray LLP Solicitors and Estate Agents Reviews Summary

Professionalism

Pros:

• "Leonary Gray were absolutely outstanding in our move, they chased down every problem, went above and beyond and communicated brilliantly."
• "Importantly knowledgable on my subject matters."
• "Extremely professional team who managed the sale of my late mother’s home with sensitivity."
• "They were quick, efficient, explained any legal jargon and provided clarity around the service costs."
• "I was so impressed by the professionalism and level of service I received."
• "Chris Kelly provides a very professional and efficient service."
• "Superb service, very friendly and helpful both over the phone and in person."

Cons:

• "Phone message not returned, incorrect information given, would not recommend they for selling property as they appear not to know the correct procedure."
• "If you the 'client' are on a deadline or expect the sales process to be completed in a 'timely manner' then AVOID!"
• "Gave bad expensive advice. Had to find new legal representation half way through a divorce."
• "what a waste of time."
• "Nearly lost a property purchase when the member of staff dealing with it went on holiday without telling us she wasn’t going to be there to finish things."
• "A complete disgrace of a company, absolutely would not recommend."
• "I have never in my business life dealt with so many incompetent people."

Customer Service

Pros:

• "I would use this firm again going forward due to their client friendly approach. No issues whatsoever."
• "Was very satisfied with the will service received from Jenna James. Was especially pleased with the sensitive handling of my wife who an onset of mental problems."
• "They both kept us up to date from start to finish."
• "I cannot recommend Sarah and Leonard Gray highly enough, no question went unanswered and nothing was too much trouble."
• "Their friendly approach made me feel at ease from beginning to end."
• "I was always kept informed regularly by telephone, letter and Email at all times."
• "We will certainly use them again as the need arises in the future."

Cons:

• "Have had to change solicitors due to the poor work."
• "Called twice and was hoping to get feedback about Legal Services, but no one has got back to me over a month ago."
• "Save yourself don't go anywhere near them. They still have not completed winding up my mother's will and done the final payments 22 years after probate."
• "Their client was a cash buyer, my parents had 'no chain' At week 8 their client hadn’t been informed of ANY progress, no communication - not even the property inventory nothing!"
• "I rang up a few times, no one was answering the phone."
• "We was in the progress of getting a mortgage offer until it was declined. But already paying the Solicitors £350 retainer then they wrote out the contracts on our behalf, over 1/2 weeks after the purchase did not go ahead this solicitor charged us £910 for half the work non completed."

Expertise

Pros:

• "I engaged Leonard Gray for the conveyancing of a retirement flat. The service was very friendly, polite and professional."
• "I would certainly recommend him for all probate/wills/trust related matters."
• "I found Mr Kelly to be empathetic, professional and diligent."
• "I have been extremely pleased with his professionalism shown."
• "Chris Kelly and his assistant Celia Pye were highly professional, efficient and courteous."
• "Jenna was professional and knowledgeable with the fine ability to present subjects in layman's terms."
• "He has extensive knowledge of the legal and financial processes and gives sound pragmatic advice."

Cons:

• "My experience of Mr. Richard Randall was that he was biased, arrogant, flippant and unprofessional."
• "After I complained about the rotten service, a senior partner got involved and investigated my complains. I was offered a full refund."