Address: Matilda Rd, Dixon St, Lincoln LN6 7BN, United Kingdom
Phone: +441522510210
Rating: 4.8
based on 224 reviews.
Customer Service
Pros:
"The customer service at all stages was exemplary, and the delivery guys were great."
"Ian was also quick to respond to my enquiries re delivery times etc."
"The lady I dealt with could not be more helpful (Glynis)."
"Ian was brilliant from start to finish. Really lovely guy who didn’t try and push us into a sale."
"The salesperson who looked after us, Tom Rhodes, was the perfect sales person."
"A very good store. There was a very nice gentleman called Mick who was very friendly and extremely helpful."
"Highly recommend Claytons for expert and friendly service."
Cons:
"Had a very poor customer experience with Claytons."
"However, the cushions slipped through quality control and have hard lumps and bumps on the leading edge, which are unsightly and uncomfortable."
"Our calls were not returned as promised and we have been calling in each day for progress, for which no one was able to help us with."
"Satisfactory service throughout however, trying to arrange delivery of our three piece suite we felt as if we were an inconvenience."
"Overall very poor communications verging on incompetence which they then blamed on the customer!"
"After receiving our very expensive sofas and chairs they started going wrong on day one."
"The 1st time our bed arrived the delivery team took our banister off at the top of our stairs but didn’t back on thought that was odd."
Product Quality
Pros:
"I absolutely adore my new mattress, and feel reassured and comforted that I have bought from a family business who take the time to make sure all their products are good quality."
"We have just moved house and had laminate flooring fitted (a first) and are extremely pleased with the quality and price."
"Received two electric reclining Lazy Boy chairs which are exceptionally comfortable and come with a 10 year guarantee."
"Products are of a great quality. Will continue to buy from them in the future!"
"We bought a Beautiful carpet and sofa from them."
"Good Quality furniture, nicely spaced out with plenty of choice."
"Quality of the furniture is good, often imported from Germany."
Cons:
"The lighting in the store made the carpet look a completely different shade."
"The sofa totally clashes because its now the wrong colour😪."
"We bought two fairly expensive Ercol recliner chairs from them which were custom made. After nearly a years wait (covid lockdown's and brexit delays) we took delivery and it was immediately obvious that one of them had a fault."
"Manufacturing problems; nothing to do with Claytons, were immediately followed up by Claytons and rectified within days."
"Friendly staff and good quality carpets. They have fitted the wrong carpet on two occasions though but no problems in getting it sorted both times."
Delivery & Installation
Pros:
"The delivery was on time and the two delivery chaps Jake and Steve go above and beyond they are both so helpful, polite and brilliant at putting the beds together and give fantastic advice that we hadn't even thought of."
"It was fitted today by 2 lovely lads who’ve done an awesome job, polite, friendly and cleaned up after themselves too."
"New sofa was delivery today by two of the nicest most helpful guys you could wish to meet, they are a credit to Clayton's."
"The moving men were so lovely, rang me beforehand to let me know they were coming and got the job done quick."
"The delivery guys were also brilliant, negotiating the tightest of spaces with good humour."
"The wardrobe was delivered by Jake & Steve, who arrived on time, and were both very polite and courteous."
"The delivery men who have made other deliveries to my property, were once again, excellent."
Cons:
"Delivery was quote as being between 6 to 8 weeks. It took 10 weeks before we received it."
"Delivery gentleman could not have been better very polite and helpful. We would have awarded 5xstars if it was not for the problem arranging delivery."
"The 1st time our bed arrived the delivery team took our banister off at the top of our stairs but didn’t back on thought that was odd."
"Purchase process good and professional, fitting although good lacked communication on fitting time, failed to remove or cover footwear and did not vacuum the new carpet as the previous fitters we had from Clayton back in March did."
Price & Value
Pros:
"A great range of sofas to choose from. Discount was great too."
"The lady I dealt with could not be more helpful (Glynis). As well as finding the furniture on the website over £1000 cheaper, Glynis then went away and managed to get me even more sizeable discount!"
"Great choice of furniture as well as carpets, and all very competitively priced."
"Having shopped around, Clayton’s prices were much better and included a free headboard."
"I had Claytons down as a very expensive place but this was ignorance. I started using them 10 years ago and soon learnt that they are competitively priced at the same time keeping the high standards of shopping experience."
"We always use Clayton for everything. Carpets, Sofas and Beds. They are no more priced than anyone else but superior with customer satisfaction."
"What amazing carpet for an amazing price!"
Cons:
"Stocks bedroom and living room furniture. They usually want a sizeable deposit though which scares me a bit."
"After receiving our very expensive sofas and chairs they started going wrong on day one."
"Having bought all of our carpets at Clayton’s for years we made the mistake of going to Carpetright……dreadful service and they then sent an invoice trying to claim more money."