KC Sofas Lincoln Reviews Summary

Customer Service

Pros:

• "Michael was polite, knowledgeable and was not pushy."
• "Charlie and Tom delivered our Sofas, I was blown away by their politeness and professionalism."
• "Friendly service. I told Michael exactly what I was looking for. He was very accommodating. No pushy sales."
• "This place is the jewel in the crown of Sofa shops!! Mike was absolutely brilliant, no fast-paced selling techniques or pressure to buy."
• "We had our delivery today by Nathan and Tom and what lovely lads they were. So polite and respectful of our home couldn't do enough for us."
• "Mike showed my wife and I around the showroom looking at different beds and Mike offered great advice and support throughout."
• "Michael was very professional and helpful, needed extra units to have the size we wanted plus upgrade on cushion fillings, wasn't a problem for them."
• "Michael was very helpful without being pushy to make a sale. Everything can be customized to however you want it."

Cons:

• "Unfortunately, they didn't live up to their name. We visited the showroom to have a look at the suite we have seen online, but they didn't have one, just a similar one."
• "The delivery was very rushed and sloppy. They didn't have any aids to help with the weight of the items and didn't seem physically fit to carry out the task."
• "If you are thinking of buying a KC Sofa please read this first. WARNING. At point of sale delivery is assured between 4 to 8 weeks but once you have paid your deposit this then becomes an estimate and the deposit is non-refundable."
• "Absolutely lovely showroom no pressure to buy and say all the right things. 17 weeks later we still don’t have our fully paid for furniture."

Product Quality and Comfort

Pros:

• "Sofa's are great quality and very comfy."
• "Absolutely thrilled to bits with my beautiful Eloise Sofa and Love chair .. so comfy and looks amazing .. the choice in the showroom was brilliant."
• "The furniture is so well made and comfortable. I can't recommend KC Sofas highly enough."
• "I absolutely Love our corner sofa, we had the smallest size as down sized. It looks amazing. I love the colour, fabric everything. Very well made."
• "In all honesty, you can't fault KC sofas. The quality of service make you feel like they care and the quality of the sofas is fantastic."
• "We bought the three seat and two seat Italian Leather sofas like these in dark red. We are so pleased with them. The service at Lincoln was excellent, the sofas are superb. The quality is second to none in the finish the padding and the comfort."
• "Very happy with the service from KC. Nathan and Len who delivered our new sofa were well mannered, helpful and courteous. Delivery was on time and very good communication throughout."
• "The lovely 3 chaps that came today were brilliant & very helpful. They rang us as running late with traffic hold ups & still had a smile & laugh (behind masks!😞) even in the heat."

Cons:

• "Great service. We have been trying to make a choice for ages. Each visit we have been able to look without pressure and today the sale was easy and straightforward. Excited and can't wait for delivery."
• "Just won a hamper in a competition run by KC Sofa's. Popped in today to collect. Greeted by really friendly staff and the sofas are top quality :-) There is such a fab range to choose from and nothing is too much trouble. :-)"

Delivery and Assembly

Pros:

• "Deliver was well communicated and we were given a 2-hour time slot. They arrived within this time and Charlie and Tom were very professional and easy going with where I wanted the sofas."
• "Delivery was within the timescale given, the earlier end too. Charlie and Tom were polite and efficient, delivering on a rainy day but made sure things were clean and tidy."
• "The delivery was also very smooth despite our post code not being registered. Scott and the delivery guys did a great job. Well done."
• "Delivery lads Charlie and Tom, where so polite and made sure everything was OK before they left."
• "Thank you to the whole team. Amazing service from ordering to delivery. We ordered 2 and 3 seater sofas in Jan unfortunately on delivery the 3 seater was too big to get into the room."

Cons:

• "The delivery men were polite and professional and had it all set up quickly. would definitely recommend."
• "Delivery guys were great however getting the sofa in they slightly damaged the door frame."
• "The delivery was very rushed and sloppy. They didn't have any aids to help with the weight of the items and didn't seem physically fit to carry out the task."
• "Absolutely Polite and Friendly staff. Fantastic customer service so friendly nothing was too much trouble they took the old sofa and put it outside for me and made sure I was happy with it before they left highly recommended, on behalf of Pam in Tattershall."