Nuova Italia Restaurant Reviews Summary

Price

Pros:

• "Not expensive, very good portion size."
• "Had pizza and chips delivered from there was absolutely fantastic! Brilliant price! Super quick delivery proper home made massive tasty what more could you ask for there will be some return visits that's for sure."
• "Really good price and the spot is always kept clean."
• "Reasonably priced."
• "Small but lovely Italian restaurant! The food is reasonably priced but even better with their 241 meerkat meals!! Highly recommend the pizza - they’re large and tasty. Not too oily too!"
• "Food was slightly above cheap in price but very reasonable for excellent quality and nice portion sizes."
• "Fantastic food. Prices were great."

Cons:

• "Prices were more expensive in the restaurant than advertised online."
• "Food however is overpriced."
• "Even with discount it's and horrendous price for the quality received."
• "The meatballs were lovely but I felt overpriced."
• "Food however is overpriced and usually over cooked."

Service

Pros:

• "Great food and happy, friendly staff."
• "The staff were very friendly, knowledgeable and prompt."
• "Staff members are always friendly."
• "Staff were so friendly and helpful especially a lady called Simona, she made us feel like we were the only people in the restaurant."
• "The lady serving us was very friendly and accommodating."
• "Service throughout was brilliant."
• "The service was courteous quick and efficient and not added as a charge to our bill."

Cons:

• "They also forgot our tap water and drinks order which we had to remind them."
• "However the service was rushed we felt rushed."
• "Restaurant not busy but waiter took 15 mins to offer a drinks menu."
• "Terrible service. We went on an evening where there was entertainment, The music was too loud, when we complained the Waiter was rude to us."
• "The team came across as rude sometimes."
• "Service was absolutely terrible."
• "The service towards us specially the male waiter is very poor."

Food Quality

Pros:

• "The fiid was high quality and cooked well."
• "He brought two fresh, crispy and very-Italian pizzas that we ordered, and those were very tasty."
• "Food was amazing as well, kid's was very happy with the choices, and they are very fussy eaters."
• "The food was delicious, we had a mix of dishes between the 8 of us and everyone really enjoyed what they had."
• "Food was superb, especially the desserts!"
• "The food was amazing, fresh, tender and full of flavour!"
• "Food was lovely and we left very full."

Cons:

• "Lasagna was tasteless and I instantly regretted ordering it."
• "Ordered calamari plate as a starter for £7.50, tiny amount, awful presentation and taste, a complete rip-off!"
• "Pizzas a bit doughy for our liking."
• "The other mains; risotto and chicken lacked seasoning."
• "The tomatoes were like the cheap salad tomatoes you get from the supermarket."
• "From ordering our food was on the table In minutes which shows it was not cooked fresh to order."
• "Both plates were taken back. The meals returned, which had been reheated, chicken was chewy and overcooked and the sauce had dried up."

Ambience

Pros:

• "Outside dining area under the vines plus plenty of seating inside."
• "It’s always a Wonderful italian dining experience from start to finish, in this lovely restaurant, great food great service great drinks."
• "Really lovely atmosphere and good selection of dishes on the menu."
• "The decoration is beautifully designed and makes you feel relaxed."
• "The atmosphere was great, we especially enjoyed sitting in the outdoor seating area."
• "The Italian decor and Italian voices transported us to that romantic country."
• "We enjoyed tasty pizza and risotto under a canopy of grape vines and low level lighting."

Cons:

• "Inside was gloomy without romance."
• "The venue was freezing cold (like sitting in a skittle alley) which meant your food went cold quickly and we had to keep our coats on whilst we ate."
• "It is a little dark inside however on some tables and we had to ask to move to another table due to it being too dark which hurt our eyes a little."
• "Very loud, not helped with music trying to compete with other tables chatting."
• "We were seated near a couple of tables which were celebrating and both had 6 people sat at them which made it impossible to hear as there were just two of us."
• "Well coldest restaurant I've ever had the unfortunate experience of being in."
• "Was also very cold but they did turn on the heating eventually."

Staff Attitude

Pros:

• "Staff were really tentative and polite."
• "The staff were really friendly and attentive and you could tell they really cared about your experience."
• "The staff team really makes sure you are happy and everything is to your liking."
• "Found the staff very attentive throughout our visit."
• "The staff are always polite and helpful and in the current climate they provide hand sanitizer for all customers."
• "The staff were lovely and so helpful."
• "Very friendly staff and quick service even with the restaurant very full."

Cons:

• "On the downside the (Italian?) staff were very surly."
• "The team came across as rude sometimes."
• "The waitress was miserable very abrupt and rude."
• "The service was very poor compared with their previous good service."
• "Good food but the female staff member with blonde hair (could be the manager), is very rude and patronising, never been back since."
• "The staff are incredibly ignorant and rude."
• "The service towards us specially the male waiter is very poor."