Wonder World Soft Play Reviews Summary

Facilities and Attractions

Pros:

• "Loads of fun for the kids and adults too."
• "Just had a party there today for my sons 8th birthday. They had a ball!"
• "Plenty to keep the kids entertained."
• "This is literally the main reason we come to Edinburgh, because there is so much to do and it's all so padded and the little ones area is enclosed."
• "The soft play element is massive. Kids will have great fun exploring the soft play."
• "Really excellent soft play centre with fantastic play areas for kids."
• "This place is great, it has 4 different areas of soft play."

Cons:

• "Terrible for toddlers! I can see how this place is good for bigger kids but absolutely nothing for under 2’s."
• "Since covid they've closed off access to their bigger slides which is too bad as they were the highlights of the play area."
• "No one seems to be interested in working or doing their jobs as slides are never opened and same with the karts."
• "The biggest slides were closed - I am not sure why."
• "Some toys are closed: the gokart is broken and two slides are closed, don’t know why."
• "The 2-5 year old area looked far too advanced for that age group."
• "Children usually go under the volcano slide that is really unsafe and can hurt them and the person sliding."

Cleanliness and Maintenance

Pros:

• "I also saw them cleaning up regularly so well done to them on improving that area."
• "All play sections divided based on age groups, play areas nice and clean."
• "Nice staff, big play area, very clean."
• "Always clean and the staff I have found to be helpful and pleasant."
• "Nice clean areas and staff are very friendly and very reasonable price."
• "A lovely soft pla: big, spacious, clean, roomy."
• "Brilliant fun. Clean, great equipment, lots for children to do, nice food at reasonable price and good selection of food and drink."

Cons:

• "Unfortunately I have to write that this place is very dirty."
• "The place is dirty and sticky. There was young kid running naked today."
• "The place is kind of clean."
• "The floor is disgusting and it does not appear the cleanest of soft plays."
• "The place is filthy, if 'extra cleaning regimes' has been implemented like they say, then it must be elsewhere because it certainly isn't here."
• "The place was very under supervised by staff and parents."
• "This soft play is so dirty, so dusty, so unhigienic."

Value for Money

Pros:

• "If planning on going regularly, consider getting an annual pass, costs £4.99 per month and even if only visiting once a month it pays for itself."
• "Cheap soft play and it become cheaper using the membership for frequent visits."
• "Always find Wonder World to be great value in a sea of overpriced soft plays around Edinburgh."
• "You pay for 2 hours £11 per child. I find it good value as you get a table to sit while the kids play."
• "I got a deal in here once during half term for a two hour play plus a meal for £10 per child. Amazing value."
• "The food is amazing which is unusual as you're a captive customer as you can't bring your own food. Its so clean and just the best fun for kids."
• "Play area is fantastic so big for the kids and the membership for the month is a fabulous price!"

Cons:

• "We came a few days ago, we paid almost £12 for just two hours."
• "Plenty to keep the kids entertained but very expensive. £25 for two kids."
• "The price of drinks is far too expensive!"
• "£16 to take 2 kids out for a couple of hours is way too expensive."
• "So they tried to charge me nearly 8£ for 1 year old toddler."
• "It's so expensive. I had three grandchildren with me the cost soon runs up."
• "They want to charge £35 for 2 hours, put it this way it was a waste of money and time."

Staff and Customer Service

Pros:

• "The service we received to help him was amazing."
• "Very friendly and professional staff."
• "The staff were really nice especially Julie who welcomed us in and even offered to put tables together for us as we did have a few kids thank you Julie xxx."
• "Friendly staff with brightly covered fun rides all over the place."
• "Staff were friendly and it was fairly clean inside."
• "Staff were very kind and helpful."
• "Staff are very friendly and serve tasty food and refreshments in the cafe."

Cons:

• "The kids were happy. However, the staff are very rude."
• "Extremely rude staff member at front desk."
• "Really disappointed with the staff at this softplay, they were extremely rude."
• "Very rude lady we will never visit this place again."
• "The attitude, tone and the manner in which 1 individual speaks to customers is disgusting."
• "The front of house staff could seriously do with some training in customer service."
• "Staff are genuinely incompetent."

Food and Beverages

Pros:

• "And the cafe serves a great range of tasty food for both parents/grandparents and children alike."
• "The food was good... that was why i gave it 1 star, we all cleared our plates."
• "We had food while we were there all freshly cooked, and very nice."
• "The food there was really delicious!"
• "Great massive play park with yummy food."
• "Food was great, service and staff were nice."
• "Even the cafe served freshly cooked tasty food with a buzzer system when your food is ready."

Cons:

• "The cafe is very expensive got a kids meal for my granddaughter a fiver for 2 small pieces of chicken and chips and the chips were hard and over cooked I think they were leftover from the previous day."
• "The soft play itself is good but its overpriced and the food is disgusting."
• "For cheap crappy coffee/tea/hot chocolate charging more than Costa is a bit of a joke."
• "Everything is deep fried and the options are just.. UGH."
• "The food was like chewing a brick!"
• "Food was terrible, waited for almost an hour then went to find out what was taking so long, turned out the kitchen staff were just standing round chatting and had not even started anyone's food for ages."
• "Food menu lacked healthy options, but I have seen worse. Coffee was pretty good."