Wing Yip Superstore Birmingham Reviews Summary

Product Variety

Pros:

• "Wing Yip in Birmingham, the place to be for quality Asian produce, this place has never failed me before and I have been a customer for nearly three decades."
• "Love it here, there's not just full of Chinese products, there's also Malaysian, Indian, Japanese and Korean food too!"
• "The place is very big and they sell quite a lot of things such as Asian fruits, drinks, seafood, vegetables, sauces and many more."
• "Fantastic supermarket for all kinds of Asian food stocking a very wide range from all corners of the globe."
• "Great supermarket that stocks absolutely everything you would ever need culinary wise."
• "They have everything you could possibly need for Chinese, Japanese, Indonesian, Korean, Cantonese, Filipino and Malaysian food."
• "A huge oriental shop containing a lot of grocery things you might need, even live crabs and lobsters."

Cons:

• "even large range of products, but not located with a correct price."
• "They have many items available to choose. However everything is overwhelming prices, compare to other super market or cash & curry."
• "Really poorly stocked."
• "Huge gaps in the range now, especially frozen."
• "Varied selection was not available, and certain products only have a few brands available, limited choices for customers."
• "Many things were out of stock again and again."
• "They used to sell roast duck but that's gone now. Mochi has disappeared too."

Customer Service

Pros:

• "Staff are really friendly and ready to help should you need it."
• "Staff where very friendly and professional."
• "Can be difficult tracking down specific item amongst the huge range but staff are always helpful."
• "Helpful staff make the experience even better."
• "The staff are friendly and helpful."
• "Staff are very very helpful."
• "The staff are friendly and helpful and will happily help you to carry your shopping to your car."

Cons:

• "Mask discipline amongst admin staff is dreadful."
• "Today I went to shop with my friend, my friend's car crashed by someone. we asked the security of shop, then we saw the manager, but they can't do any help."
• "Many cashiers are serving without any greeting to customers or just showing miserable faces."
• "The staff is always rude, and it does make me wonder why I come back."
• "Staff (apart from some of the older ones) are rude and have been for a few years now."
• "Unfortunately the staff members manners leave a lot to be desired."
• "Customer service wasn’t great by one the members of staff."

Store Environment

Pros:

• "Very spacious store never cramped."
• "An excellent clean well managed store."
• "Place is clean, staff are nice."
• "This is a spacious supermarket with a high ceiling (good in COVID times) and plenty of parking."
• "Very clean and tidy store, staff do not pester you but are helpful when you approach them."
• "The store is kept clean at all times which makes a pleasure visiting."
• "Huge place and very spacious and clean."

Cons:

• "Mask discipline amongst admin staff is dreadful and one filthy individual went straight from lavatory to stacking shelves without washing his hands and with mask at half-mast."
• "Hygiene reinforcement for staff needed."
• "Hygiene around butchery and fish counter poor."
• "The female toilets only had 1 working cubicle and more recently they've decided to switch the male and female toilets around confusing all of the customers."
• "Came here on Saturday 6th May and picked up some FRESH pork belly with expiry date on 9th May. Pork gone rancid and smells rotting already on 8th May."
• "Fluent in Mandarin overheard some employees sayin some nasty racial stuff about me in mandarin."
• "Unfortunately let down by one member of male staff who exited the toilet after using W.C. without washing hands and went back to work."

Pricing and Value

Pros:

• "Good prices compared to online sources. Plenty of parking and not crowded. Reasonable social distancing."
• "Offering significant discount for these purchases. Prices and choice are excellent across the store."
• "The prices are good."
• "Wide range of products and affordable price too."
• "Great choice and competitive prices. Love the frozen dim sum selection."
• "The amazing ingredients you can find for cheap is enough to keep me going back."
• "Prices are reasonable."

Cons:

• "Very bad service. We bought two bottles of ketchups, charged me 9 bottles price."
• "They used to not have bags for customers, but now they sell them. For 50p each! Crazy prices."
• "Some of the stuff is cheaper than your local supermarket and most are more expensive."
• "There are some products which are little overpriced depends on what you looking for."
• "Most products are imported so there is a bit of a premium in price."
• "I like wing yip for the great variety of Asian foods however prices are a bit higher for things available at normal superstores like tesco."
• "Prices are a little above average."