Sawyer & Co Estate Agents and Letting agents in Hove Reviews Summary

Customer Service

Pros:

• "Linda is handling my tenant queries and checking in regularly with proactive solutions."
• "Recently rented a property via Sawyer and Co and Mia and Esme have been professional and so supportive from start to finish."
• "Esme has been particularly accommodating to our questions and even an additional view at short notice to allow us to make a final decision."
• "Any issues we had, someone was around to address it the next day."
• "Paige, Esme and Spyros have all been extremely professional, accommodating and warm and friendly."
• "We have been updated and informed all though the letting process."
• "All our questions/comments are answered immediately and we feel absolutely comfortable to ask any question at any time."

Cons:

• "There were also some issues with the property which weren't brought to our attention prior to moving in."
• "Landlords and neighbours were allowed to harass and assault us and then the letting agent tried to illegally force a cleaning clause on us 9 days before moving out of a spotless flat."
• "No repairs were ever done on my flat including a fallen down fence and uninstalled bathroom tiles."
• "The only thing we found not so good was the referencing system (Goodlord) but everything that Sawyer & Co did was brilliant."
• "Huge scammers."
• "There was no carbon monoxide alarm so the property shouldn't have been let anyway."

Professionalism

Pros:

• "He’s a genuine kind person and he cares about his buyers and sellers and The only regret I have is not meeting him sooner because I would of asked Simon to sell my house."
• "Kerry- Anne picked the mantle and moved things forward incredibly quickly."
• "The sale price exceeded our expectations and the whole sale from start to finish was completed within an impressively short time frame."
• "It could potentially have been stressful and full of delays, but due to her professionalism, it was all handled very smoothly, and I always knew what was happening."
• "His professional approach has meant that he has put us as landlords in the best possible position to make decisions about how the property is looked after."
• "As landlords we trust Sawyer and Co completely to look after our properties and would recommend them to anyone."
• "The team at Sawyer have always been helpful, polite and available."

Cons:

• "A very stressful and unnecessarily lengthy process."

Communication

Pros:

• "He went away on holiday and during that time the chain collapsed Simon rung me the minute he landed in Gatwick he had barely stepped of the plane and within half hour he spoke to my agent and got the sale and purchase back on track."
• "Lucy was great at communicating, very friendly and approachable."
• "Bob at Hove was very good at communicating, responsive and the most action orientated of all stakeholders.... !"
• "We've also appreciated Esme’s care in explaining the whole process to us so we know what's happening, always with a big smile, Thank you very much."
• "The communication from both Chloe and Esme who showed the property was first class and I was given regular progress updates."
• "Bob is a character and his customer service was also fabulous."
• "He kept in touch, always returned a call and updated us regularly."

Cons:

• "I have had trouble with estate agents being unreachable and difficult in the past however, Sawyer & Co have been absolutely brilliant."

Efficiency

Pros:

• "Elliot has really helped to facilicate a smooth purchase and we were impressed how he coordinated the involved parties throughout the process."
• "The house was let almost immediately."
• "Incredibly helpful, always a quick response and the staff are all so kind and polite."
• "Moving can be quite taxing and stressful but they made it much more easier to deal with - thank you very confident I would recommend them for anyone looking to move or purchase a property."
• "Quick responses and clear communications throughout."
• "The process was slick and very easy to navigate and complete and communication was exceptional."
• "She was always so helpful and available when we needed her."

Cons:

• "Calls and emails were returned within 30 mins or less."