Dean & Co Reviews Summary

Customer Service

Pros:

• "Les and his team, mentioning Adam, provided a first class service with our sale."
• "The whole team was incredibly useful, friendly and informative, but Marion was the person we were in touch with the most and she was absolutely fantastic!"
• "Communication and honesty throughout was excellent."
• "They’re professional and the team are really kind and friendly."
• "As always Dean & Co are very friendly but professional, nothing is ever too much trouble for them."
• "Adam was professional, yet personable and there was great communication throughout."
• "They were efficient, professional, friendly, knowledgeable, and tenacious in dealing with the sale of our property."

Cons:

• "No compensation was provided from this, so we were left with a huge energy debt alongside replacement charges after we ended our tenancy."
• "Didn't advertise property correctly, got the tenure wrong - costing us time energy and money, didn't chase up solicitor well, rude, unethical."
• "They even allowed the people buying my house to vandalise it before we even completed! Pulling paper off the walls, ripping carpet up etc."
• "Our cases to D&C were never read in full and we got dull, denying responses back from the landlord (via D&C)."
• "Awful! From start to finish the whole experience was horrendous."
• "We were robbed of most of our deposit despite being really good tenants and D&C failed to recognise this."
• "They are liars, everything they said was rubbish."

Sales Efficiency

Pros:

• "We had a sale in about 2-3 weeks for full asking price."
• "Adam and his team where always accommodating with our sale of our property and the purchasing of our new bungalow."
• "We are extremely happy with the service provided by Dean & Co when buying a property."
• "I would 100% recommend Deans for selling properties."
• "We were so delighted with our choice of Dean & Co. for the sale of our property."
• "Superb 5 star service from the guys at Dean & Co estate agents!"
• "We placed our property on the market with Dean and Co at the end of March and sold with in the week."

Cons:

• "They ensured we had qualified and quality viewings with feedback each time."
• "There were also instances of us reporting certain faults that were never chased up by them."
• "And the previous state agent's didn't help either, non professional having young staff with no experience and change them every week, I didn't know who I was dealing with, and no caring at all, it was time for me change."
• "The landlord flat out denied all allegations and D&C believed them, despite us having email evidence."
• "We're just glad we never have to rent again, and even if we did, we'd avoid Dean & Co and would tell others to do so."

Professionalism and Support

Pros:

• "Dean & co were very professional and courteous from the first contact with Les."
• "I cannot praise Dean &Co highly enough."
• "So glad I chose Dean & Co, I invited 3 local estate agents to value my property, I chose Dean & Co as I felt comfortable with them and there wasn’t a hard sell, like others."
• "For me it is whether I can trust a person and this is exactly what I got from Les."
• "Their personal service, subtle diplomacy and inherent professionalism is exceptional."
• "Very 'down to earth' estate agent which is why we used them. A quick smooth sale and very approachable staff."
• "The whole process went smoothly and considering the lockdowns - surprisingly quickly and this was largely down the professionalism and support that the team at Dean & Co provided."

Cons:

• "We would thoroughly recommend the use of Dean & Co to sell your property."
• "Dean & Co kept me informed at every stage of our selling experience."
• "Communication was excellent throughout whole process, always kept informed of developments following viewings."
• "They made a very stressful move much nicer and we couldn’t be happier with our house!"
• "Dean & Co were professional, friendly and efficient throughout the process."