Leaders Letting & Estate Agents Hove Reviews Summary

Customer Service

Pros:

• "Charlotte too has been a huge help with property management, replying to issues and resolving them promptly with a kind and friendly manner."
• "Nothing is too much trouble & niggles get dealt with professionally & quickly."
• "Aimee provided such professional and prompt support when I was a tenant with Leaders."
• "She was outstanding in her ability to work on behalf in some necessary and tricky negotiations with the owner of the property on a number of matters and it was clear that she took great care in protecting the interests of both parties."
• "Additionally, when I was about to leave Brighton and thus I had to break my tenancy earlier than expected due to some very serious life circumstances, she was more than helpful and supportive!"
• "The team at Leaders Letting & Estate Agents Hove is nice! I have had impression with their services, especially Francesca who is a property manager managing my renting. She is very helpful, although sometimes I got late responses."
• "Thank you Steve and Joan for helping us to find our home and very helpful, Lovely landlords and making everything fast smooth and easy in terms of the process."

Cons:

• "The company's employee, Thomas, who scheduled an appointment for me to see a house at 4 o'clock on the same day, called me one minute before 4 and hung up."
• "I had been renting with Leaders for several years now and have found them generally quite professional although lacking in communication."
• "Only hiccup was spelling mistakes on the Tenancy Agreement which had to be resent a few times, though this was more of a back office fault."
• "OMG can this estate agent in Hove be any worst? From not being able to answer the phone or having their phone system down for an entire day to forgetting about a viewing appointment!"
• "The missing star is down to previous staff sometimes needing prompting / chase ups."
• "During the tenancy the tradesmen they sent over to my poor landlords house were awful."
• "I let myself get completely scammed into taking no deposit insurance by leaders."

Efficiency and Professionalism

Pros:

• "His persistence and attention to details is to be praised."
• "I was impressed by how quickly they found me a tenant."
• "I am very pleased with the agency overall. Quick in responses and provided services in a timely manner."
• "Leaders have been exceptional throughout our time with them."
• "Great service, always respond promptly and sort out any issues in a timely manor."
• "They continued to provide excellent service to us throughout our tenancy and were easily contactable when we had queries."
• "Leaders managed the property I lived at as a tenant for the last couple of years and provided excellent service throughout!"

Cons:

• "Avoid leaders no deposit option. Throwing money away and was told the money I paid was to use for legal fees against me if needed."
• "Where I do feel there could be room for improvement lies within their relationships with suppliers, as I usually find myself given quotes for simple repair works above the local industry average."
• "We are serious cash buyers. Rest assured we will likely avoid any Leaders listings from now on! Get your act together if you want to be taken seriously. SERIOUSLY!"
• "Five stars if you’re a landlord. One as a tenant."
• "Over £1700 wasted, gifted to leaders."

Staff and Communication

Pros:

• "Lara Giustiniani was dealing with me the time i was looking for the rental place and she was absulately so professional,hard working as well as friendly."
• "Couldn't recommend her more - friendly, helpful & always reachable."
• "Really lovely team, super responsive and helpful."
• "Nancy was informative, helpful, and very pleasant to spend the viewing time with."
• "I use Leaders in Hove to manage my property and I am very impressed with my property manager Charlotte Falk."
• "Steve and his team are fantastic. They are really helpful and responsive."
• "Phoning the office has been a pleasure since all the staff know the details if Lara is not there and are equally friendly and professional."

Cons:

• "The company's employee, Thomas, who scheduled an appointment for me to see a house at 4 o'clock on the same day, called me one minute before 4 and hung up."
• "I had been renting with Leaders for several years now and have found them generally quite professional although lacking in communication."
• "Only hiccup was spelling mistakes on the Tenancy Agreement which had to be resent a few times, though this was more of a back office fault."
• "OMG can this estate agent in Hove be any worst? From not being able to answer the phone or having their phone system down for an entire day to forgetting about a viewing appointment!"
• "The missing star is down to previous staff sometimes needing prompting / chase ups."