The Huntsman And Hounds Reviews Summary

Service

Pros:

• "Food server Julie was nice and friendly and helpful."
• "Friendly service and reasonable time between courses."
• "Staff were also amazing our waiter made sure we was happy with everything and was polite."
• "The staff are lovely and kind. Lorraine is a great chef, the food is well presented and always is to a great standard."
• "Staff was amazing and food was very good."
• "The staff were very friendly, above and beyond actually."
• "Excellent staff that welcomed us so warmly and moved my families table close to ours so we could all be within talking distance after being at a family members funeral."

Cons:

• "Didn't tell me when I ordered food there was a long wait."
• "The staff were grumpy, the food was cold and all dried up."
• "Terrible service. Waiting for our meal for half an hour."
• "Slow.. staff more worried about their social gathering than ours. Food vile."
• "Staff were not in any way welcoming."
• "Staff were more interested in chatting amongst themselves."
• "No rapport with the customer. Walked out after trying to register on android smart phone. No help whatsoever from the staff regarding registration."

Food Quality

Pros:

• "The food was tasty with good choices on the menu for everyone and it came quickly."
• "Food was tasty ‘hunters chicken’ cooked to perfection and at a reasonable price."
• "It was all delicious, fresh, lovely other tasty sausie bites and chicken strips, etc."
• "The food was perfectly cooked! All course came in a timely manner."
• "Had a very nice meal nice and hot as well pudding was also nice didn't have to wait too long so all very good."
• "We were really happy with the food quality and friendly service."
• "Visited today for the first time and was pleasantly impressed by the quality, and quantity of the food."

Cons:

• "Food was very disappointing.. Pie was dry, got a thimble full of gravy which ddint help. Veg was stone cold."
• "Only three stars because on the night we went for dinner food wasn't that great."
• "The curry was watery and just nasty."
• "We had a chicken burger that required caveman teeth to chew."
• "Most items including onion rings were really greasy."
• "Food was nearly cold and vegetables were nearly raw."
• "The roast dinners. Do not advertise them with a jug of gravy when your kitchen staff literally drown the plates with gravy."

Management

Pros:

• "But a thanks to the manager who sorted it👍."
• "They really know what they are doing and we knew they had a good reputation but it's more than deserved."
• "Things have certainly changed since our last visit. Great booking and ordering systems topped with a warm and friendly service."
• "This a pretty standard Ember Inns pub that is popular for funeral wakes, the atmosphere is upbeat and friendly and the food is good too."

Cons:

• "Great location but badly managed."
• "The pub is extremely busy with funeral wakes. But they never have enough staff on duty to cope with this."
• "It appeared to have three funeral wakes booked in today yet the management seemed to feel that having one person manning the bar would be sufficient!"
• "Management ignored complaint."
• "Walked out. Staff don't acknowledge you. Female manager so rude and actually argued with me when I tried to give her feedback."

Ambience & Facilities

Pros:

• "They gave us a large dedicated area inside for wake, let us bring in TV and laptop for photo stream of my sis's life and it could not have been a better & personal send off."
• "Good Coved 19 measures were in place."
• "Even though the pub was not expecting us they made room for our little family, clean and tidy, a lovely inviting real fire and the decoration, will definitely visit again..."
• "A lovely inviting real fire and the decoration."
• "The atmosphere was warm and welcoming, a very nice place to go for a pint."
• "Lovely garden to sit in."
• "A lovely, usually peaceful pub with a serene atmosphere and good selection of beers on tap."

Cons:

• "Grass full of dirt and generally unkempt."
• "Garden full of broken garden furniture all benches wonky."
• "Just awful. Beer garden is a shambles and inside not much better, old and tired."
• "Men's toilets have no working hand dryers, no kitchen open yesterday and no gas in the soft drink taps."
• "The men's toilet could do with a refit though - very cold up there, and locks to both cubicles were broken last time I visited."
• "Also the ladies toilets were disgusting, all but one was blocked to over flowing and that wasn't in a busy period."
• "The ladies bathroom was pretty yucky, only one toilet was useable with the rest being blocked and just gross."

Booking & Wait Times

Pros:

• "I phoned this pub on Friday the 23 July and asked to book a table of 10 for the Saturday 24th July the lady I spoke I presume it was the manager as the pub wasn't open at that time she checked and said no we fully booked."
• "Booked twice online, both times got there and they couldn't find our reservation."
• "Took 2 hours to get our food."
• "Waited approximately 40 minutes for main meal, was told about allergies and still served the food with the wrong food."
• "After waiting for 45 minutes for our meals to arrive my sea bass was so overcooked it was inedible and returned to the kitchen."
• "Asked for a glass of water which took around 20minutes as the staff had to re-fill the jug even though we ordered, then had to wait for other customers to be served first before they re-filled it."
• "Only two staff working on Sunday lunch time...wine we wanted was not available.. only one ale available..."

Cons:

• "Second time in this pub and today's experience was not as good. Not a hello, or welcome just a 'stand behind the line, have you booked, you should have booked'."
• "Our second visit to this pub. The first time we had visited the crematorium and arrived as a party of 6 with 2 well behaved older children. On this lunchtime visit, we found the pub to be empty and were told there was a strict 'no children' policy, so we had to leave immediately."
• "Awful, we booked for after a funeral. They had booked the wrong day, the waitress obviously did not want to be working there and the food was not even cooked..."
• "Couldn't have half of the menu as a lot of things weren't available."
• "Virtually every meal that we ordered was out of stock so we had to change our orders to suit."
• "Unwelcoming, put ùs in the dog friendly part, even though we did not have a dog and their was plenty of other tables available."
• "No help whatsoever from the staff regarding registration."