Currys Reviews Summary

Customer Service

Pros:

• "I received outstanding customer service from J at Currys."
• "We purchased a laptop from David and his superb team."
• "Great branch of Currys. Well organised shop with friendly and helpful staff."
• "Visited subject shop to purchase a few electronic devices... Mr Nadeem was very helpful, answering our questions and always smiley."
• "Great service, normally wouldn't say this about Curry's but the young ladies I met late in the day to purchase a mobile phone helped enormously."
• "Had a click and collect order to pick up during my lunch break... a staff member greeted me and assisted me with the pick up."
• "Went to their Westfield branch to change my laptop and exchange my old. Helpful, friendly staff and the whole process was convenient and stress free."
• "As with the two or three other Currys stores I have used, it was excellent with professional and helpful staff who provide great customer service."

Cons:

• "Staff was staying in group shapes and talking each others."
• "The staff is really lazy and I advise you not to trust what they say."
• "Waisted my time in the queue for a collection. Nobody was at the till to help."
• "Bought a Nintendo switch from them initially. BIG MISTAKE... the sales consultant was being passive aggressive."
• "Awful service. Staff is useless. A speaker on display didn't work."
• "I had to SHOUT at them to stop harassing me after they literally FOLLOWED ME around the store."
• "Staff helpfulness was zero. Was going to drop 3-5 hundred pounds for a new TV today. Very incompetent staff."
• "The sales representative that assisted me was called WAFA was so RUDE! Told me to shut up and called me STUPID."

Product Availability

Pros:

• "Nice place for electronics shoppers. Many well known brands are available."
• "Well stocked & good display of products. Staff is courteous, well informed & efficient."
• "A great Currys PC World, lots of stock, accessible for all customers, knowledgeable & friendly staff!"
• "This place sells almost any electrical component I was looking for."

Cons:

• "The staff refused to sell me a smart TV, telling me it wasn't available in the store."
• "For such a big name in a key location in this shopping centre the shelfs are bare with very little products on display."
• "Terrible customer service. Spent 4h in total first waiting for someone who could sell phones to arrive."
• "It seems incredibly hard to actually purchase anything here. You have to first find the item you want on display and then get a member of staff to go and find whether the product is available."

Store Experience

Pros:

• "This is a small store designed for smartphones, tablets, laptops, watches, drones, televisions & some other electronic products."
• "We left with a product we wanted, extras that we will benefit from, a great and memorable customer service experience, and a smile on our faces."
• "Such a fast easy check out. Wish America had such stores for electronics."
• "Large spacious store with not a lot there. Staff just stood around and didn't approach you to ask if you needed any help."

Cons:

• "Before entering the store front entrance was so bad."
• "Very unpleasant visit, screens behind the tills are terrible for photosensitive customers but even worse when they're flickering!"
• "They staff don't have any idea about products, I was looking for a laptop they said we don't have it, and then after walking around I found it!"
• "Worst Curry’s store I’ve been in. Went in wanting to purchase a laptop, could not get a single one of the employees to help me."