Rolex Boutique at Harrods Reviews Summary

Customer Service

Pros:

• "Jamie has always been incredibly knowledgeable and professional, and has gone above and beyond to make sure that I am happy with my purchases."
• "Dominique was not only helpful and organised, she was extremely knowledgeable and answered all my questions without overloading me with information."
• "Exceptional and outstanding Customer Service from Tanya. What a credit she is to the Rolex Team in Harrods."
• "Vlad's attention to detail and impeccable taste guided me through the intricate world of Rolex, helping me find the perfect piece that aligned with my style and preferences."

Cons:

• "Visited yesterday to enquire about a GMT and Datejust 31, was met by a young south-asian girl maybe arabic as her necklace was in arabic. She was very stand-offish and a bit rude too initially."
• "This store should lose its authorised dealership, it is a disgrace on all levels, it refuses to help both new and existing clients and the staff are rude and commonly belittle customers."
• "Worst experience ever one can have at any Rolex outlet. I suggest learn some etiquette and behaviour from your neighbouring outlets."

Product Knowledge

Pros:

• "Jamie patiently listened to my requirements and preferences, understanding the sentimental value behind my purchases, especially my wedding watch."
• "Samim's kind demeanour and candour highlights everything the Rolex brand stands for, and he always goes above and beyond to accommodate to our family’s special occasions to source a watch for us."
• "I recently had the pleasure of working with Vlad and it was a great experience. Vlad's knowledge and passion for watches were evident from our first interaction."

Cons:

• "Had to double check to confirm that I visited an authorised rolex basedon the experience I had. A Major Major Major no go outlet in case one wants to make a purchase."

Purchase Experience

Pros:

• "The process of selecting my Rolex watch was a delight. She guided me through the different models, explaining the unique features and history behind each one."
• "Tanya was able to make it happen. She was fantastic at managing my expectations while also making me feel confident that the right watch would come."
• "The Digital Team have been fantastic from day 1 when I enquired about by my first Rolex. Always very responsive and especially very patient when trying to get the bracelet sizing right."

Cons:

• "I popped into the Rolex store in the Fine Watch Room to see if I could put my name down for a particular watch. Unfortunately, the watch I wanted wasn’t an option for an average first-time customer like me sadly."
• "I have been to many Rolex stores before while travelling abroad and in the UK, and the service I receive from Vlad at Harrods is always the best."