Ward Antique Fireplaces Reviews Summary

Customer Service

Pros:

• "Nothing is too much bother for Ted and his team."
• "Ted, Alfie & Luis all provided great customer service and fitter Stuart did a very tidy job and left the place spotless before finishing his work."
• "The customer service has been brilliant from start to finish."
• "Ted and his son turned up when expected, checked the site first and the positioning, explained everything and were super clean!"
• "Ted from wards was brilliant from the beginning."
• "Ted helped me with a replacement Victorian fireplace piece with speed and efficiency, with next day postage."
• "Lovely to do business with a local company run by people who really care about what they do and how they do it."

Cons:

• "Needed a new hearth and potential refurbishment of fireplace done and they came to quote. Was expensive so I declined and received a response calling me rude and cheap."
• "Terrible service, I had an appointment this morning was waiting hole morning for a call."
• "Not reliable at all. This is sad."
• "This company and the attitude is so unprofessional so am posting to let people know."

Quality of Work

Pros:

• "Their fitters were fantastic too. On time. Nice to deal with and did a great job."
• "A most enjoyable experience from choosing the fireplace surround, insert and tiles expertly advised by Mick and Ted to the faultless installation by Stuart."
• "Stuart the fitter did an amazing job replacing an old stone fireplace with a beautiful metal one, leaving the room clean and tidy."
• "All our fireplaces have now been fitted and look great."
• "The installation was seamless."
• "Beautiful Victorian fireplace sourced from a great selection and installed with great skill and care."
• "Fireplaces were fitted with minimum mess, all cleared up afterwards, fireplaces look stunning, finished off plasterwork very good."

Cons:

• No cons reported related to the quality of work.

Product Selection

Pros:

• "Ted really knew his stuff as he guided us round the huge selection in stock."
• "They have exceptional and beautifully restored antique fireplaces, along with original period tiles and inserts."
• "Wards antique fireplace company above all the rest had by far the best choice and at reasonable prices."
• "I just bought two reconditioned Victorian marble fireplaces with cast iron inners from Wards and they look absolutely beautiful."
• "Ward Antique Fireplaces crafted the new parts from moulds of the originals which they have."
• "Not pushy, very reasonable prices."
• "The best team ever surrounding the supply and installation of a fireplace. Have no hesitation in recommending Reliable, professional and dependable."

Cons:

• No cons reported related to product selection.

Value for Money

Pros:

• "Price was slightly higher then others but definitely worth that extra for quality of finish and service, top notch."
• "It looks amazing, high quality finish at a reasonable price."
• "I was so pleasantly surprised by the price!"
• "At a pretty reasonable price too!"

Cons:

• No cons reported related to value for money.