Stove & Fireplace Centre Reviews Summary

Installation Process

Pros:

• "The whole process, from start to finish was straightforward and efficient."
• "It took just 4 days to install and has been completed to such a great standard."
• "At the time of installation, Mike and Rob were superb, fitting the log burner expertly."
• "The installation was carried out with brilliant attention to detail."
• "The installation team was courteous, considerate and professional."
• "Fitment day and the lads arrived as stated and started on the installation of our stove, all coverings and furniture protected."
• "The installation team took great care of our home throughout the installation."
• "Very professional team from start to finish, they did a brilliant job installing my heta wood burner."

Cons:

• "During the week or two after fitting, the oak beam split quite badly in several places."
• "Sadly, in the process of drilling into the chimney breast, our freshly plastered wall began to come away from the wall."
• "No responses anymore, and we still have plaster coming away from the wall which will cost a good couple of hundred to fix."

Customer Service

Pros:

• "Neil was very informative and knowledgeable regarding our requirements."
• "The team fitted a false chimney and log burner and I could not be happier."
• "The guys gave great advice about the type of fire and the installation process which helped us make our choice."
• "Neil was really helpful, reassuring and knowledgeable from the initial communication."
• "The whole team from Neil to Michael are brilliant."
• "Neil was absolutely great at listening to our needs and reflecting them in a competitively priced quote."
• "Neil was very helpful in selecting suitable fireplaces and gave a clear timescale for installation."
• "Neil has been brilliant in helping me find exactly what I needed from my fireplace to a part I needed for my stove."

Cons:

• "We mentioned it by email and was promised a fix. Then that was backtracked."
• "I’ve emailed. Luke has emailed. No responses anymore."
• "A repair was promised twice and we have been ignored for months."

Cleanliness and Tidiness

Pros:

• "Michael's team, who carried out the actual fitting, were highly professional, courteous, tidy."
• "The installation team was efficient and thorough."
• "They professionally protected our carpet, furnishings and decoration to the point that once they had finished you wouldn't have known they had been there."
• "We were very surprised on how very clean the room was after all this work, a credit to the team."
• "The installation was quick and VERY clean, all was thoroughly explained."
• "They were meticulously clean, covering the floor and walkways with protection."
• "The team of staff were very polite, clean and well organised."
• "All work carried out to highest of standards."

Cons:

• "Sadly, in the process of drilling into the chimney breast, our freshly plastered wall began to come away from the wall."

Value for Money

Pros:

• "Friendly, tidy, knowledgeable people and best of all really great value for money!"
• "After a good discussion with Neil about types, sizes and purpose, a chosen burner was decided and agreed price to include complete fitting."
• "The initial advice from Neil regarding the choice of stove, lintel and hearth was comprehensive and delivered with expertise."
• "The whole process from start to finish was easy, including Neil organising the scaffolder, plasterer and carpet fitter."
• "A competitive price for the twin wall system (I know because I checked direct online suppliers)."
• "Really pleased with our new stove and fireplace, overall the work was of a very high standard & very clean and tidy."
• "We had two open fireplaces replaced with multi-fuel stoves, and chimney liners fitted. Neil is very knowledgeable and responsive."
• "I had an open coal fire taken out and an inglenook opening made with an Arada multi fuel stove installed, completed with a honed granite inset and hearth."

Cons:

• "We still have plaster coming away from the wall which will cost a good couple of hundred to fix."