Western Computer Reviews Summary

Customer Service

Pros:

• "Save a journey to Reading to the Apple store, know if you have a problem with the product there is a helpful person at Western Computers."
• "Excellent support with my laptop and phone. Really professional and helpful."
• "Such helpful and friendly service!"
• "They were very warm and friendly, and I never felt stupid asking a question about the technology."
• "Fantastic knowledgable service. Everything was quick and easy."
• "Staff were friendly and knowledgable and easy to understand and helped me pick out the best computer for my needs."
• "They were also amazingly helpful with a thorough buyers guide on what is the best value for money with their laptops."

Cons:

• "Terrible service and, even worse, infuriating customer relations."
• "Worst experience, with the worst technical support ever."
• "Dreadful experience, nothing like the service at an Apple store - feels almost in opposition to it in fact."
• "One of the worst customer services I have ever experienced."
• "Very bad technical service. I do not recommend it."
• "Right now there is little or no service from this company as it is impossible to make contact."
• "Awful place. Left waiting for 10 minutes while gaggle of staff joked about in stock room and ignored me."

Repair and Technical Support

Pros:

• "Within an hour my phone had been fixed - all for less than £30."
• "These guys fixed it within a few hours. Genuinely can't thank them enough."
• "Had a problem with an ipad that needed to be restored but wouldn't recognise my computer. Took it in on a Sunday. Ten minute wait - to be expected - but staff courteous and helpful."
• "Incredibly helpful staff. Attended with a problem with my old macbook that mac refused to fix due to the age of the machine."
• "Fantastic service. Justin had it up and running again within 40 mins with no lost content - what a relief!"
• "Popped in on the off-chance that they could help with my phone (completely frozen) having tried all the internet suggestions. Less than five minutes later it was sorted and I was on my way."
• "Ordered the necessary parts and swiftly replaced my MacBook’s screen within 6 days."

Cons:

• "Took my phone in for a camera repair, unfortunately could not repair as the screws had been previously glued down."
• "They charged me £80 for a diagnostics and conveniently asked me how long I’d had my MacBook after I had handed my money over."
• "If you have an Apple warranty, do not under any circumstances bring your computer here."
• "Don't bother getting Macbook pro butterfly key warranty repair done here! They want to charge nearly £100 for something that should be free."
• "Having taken the phone in, I was then told it would take 2 working days to replace the battery!"
• "UPDATE - my keyboard repair has now failed after less than half a year."
• "Took iMac in for a new disk and the display was broken during process."

Pricing and Fees

Pros:

• "They reset my iPad for free since I was under warranty!"
• "I turned to Mac Simple and they fixed the computer for 60 pounds."
• "Great service. Took my sons iPhone 11 in, that had charging issues. Assistant took it out the back, and returned ten mins later with the issue fixed, and the phone spring cleaned."

Cons:

• "Beware that this shop doesn't offer the same return policy as in an Apple store."
• "The cost for replacement was also too high £400 + ."
• "They asked £1200 to repair my 5 year old MacBook Pro (logic board and battery needed to be replaced)."
• "They wanted to charge me £29 for an ‘installation fee’ when i just needed to install the latest OS."
• "Very expensive for ‘diagnosis’ and screen replacement."
• "They really tried to charge me £500 in total for a battery replacement."
• "Charging £84 for a diagnostic fee, which took them 3 minutes."