Yorkshire Fireplaces Reviews Summary

Service Quality

Pros:

• "The staff at Yorkshire Fireplaces were very knowledgeable and helpful, and they guided me through the process of choosing the right stove."
• "On the day of the installation, the team from Yorkshire Fireplaces arrived on time and were very professional."
• "The fitting of my fire/surround was professionally carried out by Jordan and Martin, who were very equally, friendly, helpful and knowledgeable."
• "The team at Yorkshire Fireplaces provided first class customer service - excellent advice and very efficient admin support."
• "A pleasure to have them fit two new Chilli Penguin fireplaces including removing some dreadful 1970s infill and restoring a fireplace."
• "The team worked professionally and politely with a modest sense of humour."
• "The installation team were excellent, meticulously clean and tidy workers who left the workspace spotless."
• "Excellent technical advice. Everything carried out to the timetable agreed, and the team worked quickly and efficiently with the minimum of disruption."

Cons:

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Product Quality

Pros:

• "The stove itself is fantastic, and it has made a huge difference to my home."
• "From finding the perfect multi-fuel burner to the team installing was effortless."
• "We are very pleased with our new Chilli Pengwin Bach stove."
• "We had two wood burners fitted a few months ago and we were really pleased with the advice and service from start to finish."
• "The Firefox multi-fuel stove is excellent and is now getting plenty of use."
• "Gives out so much heat for a smaller stove. Thank you to everyone at Yorkshire Fireplaces couldn’t be happier!!"
• "We love our new wood burner, thank you! The service from start to finish was excellent, installation was quick and with no mess."
• "Yorkshire Fireplaces provided an amazing service, and I am really grateful for everything they did!"

Cons:

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Customer Experience

Pros:

• "Yorkshire Fireplaces have been brilliant! Jonny, Jordan and Connor were super helpful and professional in installing our two stoves."
• "Very professional. Excellent service and quality work."
• "Superb from start to finish. Prompt appointment at our home to review and advise on the best solution."
• "Professional, excellent pre-sales, installation and after-sales and great range of products."
• "An amazing job of your new wood burner and mantlepiece, from looking in the showroom, to having it all measured up and excellent fitters."
• "The shop is well laid out, and the girls are so knowledgeable."
• "Really pleased with our new stove and fireplace. Jonny and his team were a pleasure to deal with, giving us plenty of advice."
• "Thank you for the fitting of our fireplace in February. We love it and the guys did a great job."

Cons:

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