Firefly - Modern Fireplace Showroom Reviews Summary

Customer Service

Pros:

• "The service I received at Firefly was excellent."
• "Angus and his team fitted two stoves for us yesterday and the results and experience were absolutely brilliant."
• "Really nice service from start to finish."
• "An absolutely brilliant service from first enquiry through to final installation and after care."
• "The service from Angus and his team went above and beyond from start to finish."
• "FireFly provide a very friendly & high quality service."
• "A quick, smooth order and installation process which made things very simple for us as customers."
• "We have just had a stove installed and we couldn't be happier with the service we received from Angus and the team."

Cons:

• "Angus is rude, aggressive, unprofessional and has zero customer service skills."
• "Unfortunately, I cannot share the sentiment of the prior reviewers. It took nearly four weeks and two visits to the shop to get Angus to visit our property and provide a quotation."

Installation Quality

Pros:

• "Everything was exemplary! Such lovely people with great knowledge of their products."
• "The team have been thorough, professional and super friendly in their approach."
• "The local team arriving as agreed, and with no interference to our day, had finished by lunchtime having completed the install and a thorough clean of the work area."
• "The installation was smooth and the guys were tidy and considerate."
• "We are absolutely delighted with our new Heta stove! The Firefly team were all fantastic, from discussing the different options through to installation."
• "From our quotation through to aftercare, we were impressed with how reliable and professional their service is."
• "Angus and his team were nothing short of brilliant. They were friendly, clean and fitted everything quickly with no trouble at all."
• "Firefly provide a superb service. They came highly recommended from a family member and having just had our log burner installed... I can see why."

Cons:

• "The plastering around the fireplace was also substandard - there were visible ‘bubbles’ in the plastering and it wasn’t feathered into the wall very well."
• "There was a hole between our chimney and the neighbour's chimney and Firefly sorted it out quickly and efficiently."

Price and Value

Pros:

• "From survey to installation they were fantastic and competitive!"
• "He is very competitively priced but Angus goes above and beyond to make sure you are happy."
• "Angus and his whole team were fantastic from the get go. Their advice, recommendations and service are outstanding. Value for money and quality."
• "Not only were Firefly one of the most competitive in terms of price from the providers I looked at, they had really great customer service."
• "The Firefly service is exceptional, so I wholeheartedly recommend them."
• "They were professional, punctual and had a great attention to detail. I would definitely recommend Firefly to anyone looking to install a stove."
• "If you're looking to put in a wood burning stove you won't get better help - Angus and all the staff at the shop were great and really helped us to get exactly what we were after."
• "Firefly offered a great service for a very reasonable price for the supply and fit of our new wood burner."

Cons:

• "We tried to address this prior to installation but our points were dismissed and the work was carried out without our needs in mind."